Full-Time
Customer Service Representative
Fidelity National Information Services
1-10 employees
Global provider of financial technology solutions
No salary listed
United Kingdom
In Person
 Customer Experience & Support (1) |
|---|
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- Customer service experience (face to face or telephone)
- An understanding of credit cards
- Excellent communication and listening skills
- IT skills
- Good level of spoken and written English
- An ability to work as part of a team
- Good telephone manner
- An ability to work under pressure and manage stress
- Customer focused and results-orientated
- Answering customer queries
- Managing accounts for customers such as balance transfers, setting up direct debits, and credit limit alterations
- Providing excellent customer services at all times while building and maintaining a professional relationship with customers
- Processing card payments
- Investigations into recurring issues
- Working with other internal teams to provide a streamlined experience for customers
- None
Fidelity National Information Services provides technology solutions for financial institutions and businesses worldwide, spanning core banking, digital banking, payments, trading, risk management, and securities processing. Its products are integrated software platforms that banks and other firms embed to process transactions, manage risk, and handle back‑office operations, with revenue from software licenses, maintenance, and transaction-based fees. It differentiates itself by offering an end‑to‑end, globally deployed suite across banking, payments, and capital markets, plus implementation and support services. Its goal is to help clients navigate digital transformation and operate more efficiently through reliable, scalable technology platforms.
Company Size
1-10
Company Stage
IPO
Headquarters
Jacksonville, Florida
Founded
1968
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Simplify's Take
What believers are saying
- Q2 2026 revenue rose 5.3%, EBITDA grew 7.4%, and free cash flow tripled.
- Digital One Commercial's August 5 APAC launch expands banks' business-banking modernization pipeline.
- FIS has 10 AI products, 200 customers, and 500 opportunities by August 2026.
What critics are saying
- Capital Markets revenue growth fell to 3%-3.5% after weaker services and UBS attrition.
- The $210 million Worldpay securities settlement still drains attention and cash in 2026.
- A Capital Markets breakup can leave stranded costs and destroy cross-sell leverage by 2027.
What makes Fidelity National Information Services unique
- Digital One Commercial now spans the US, EMEA, and APAC globally, August 2026.
- FIS serves 14,000 clients across 150 countries, anchoring sticky banking and payments relationships.
- TSYS issuing scale and core-agnostic integrations make FIS hard to replace quickly.
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Benefits
Hybrid Work Options
Company News
FIS named World's Best Treasury Management Software by Global Finance. * Treasury * 13.08.2026 07:25 am As corporations expand internationally and scale global supply chains faster than their treasury teams can keep up, demand is rising for software that can handle currency exposure, multi-entity governance, and real-time liquidity across borders. Meeting those demands is what earned global financial technology leader FIS(R) recognition as the World's Best Treasury Management Software by Global Finance in the publication's 2026 World's Best Treasury & Cash Management Systems and Services Awards. Phil Beck, Portfolio Leader, Treasury at FIS said: "Corporate treasurers are being asked to manage more currencies, more entities, and more strategic decisions than ever before, often with the same team size they had five years ago. Being named Global Finance's Best Treasury Management Software validates our strategy of embedding AI and LLM's directly into the workflows where our clients spend their time meeting the needs of treasurers at every level of scale and complexity. This is where treasury technology has to go if it's going to keep pace with rapidly changing business needs." Global Finance selected honorees through a multi-tiered assessment combining provider submissions with input from industry analysts, corporate executives, and technology experts. Evaluation criteria included profitability, market share and reach, customer service, competitive pricing, product innovation, and the extent to which providers have differentiated themselves around core services. These awards highlight FIS' commitment to unlocking leading-edge solutions for businesses navigating today's increasingly complex money lifecycle. FIS Treasury and Risk Manager delivers real-time visibility and control across cash, liquidity and risk, through a scalable, secure platform. FIS empowers treasury departments with the latest in cloud-native technology to manage simple and complex treasury management requirements. FIS Neural Treasury, an AI suite that includes TreasuryGPT, enhances FIS solutions with AI-powered cash forecasting, AI-driven fraud detection, and robotic process automation for a range of operational activities. Treasurers can improve decision-making, forecast liquidity with greater accuracy, and surface anomalous payment activity earlier with these new and innovative capabilities. The Global Finance recognition follows FIS's ranking as the highest-rated provider for customer satisfaction in treasury management in IDC's SaaS CSAT Awards, and adds to a run of external recognition for FIS across the office of the CFO, including recent awards for its enterprise treasury and risk platforms.
FIS has launched its Digital One Commercial platform in Asia Pacific to help banks manage business customer services through a unified system. The platform enables banks to offer payments, liquidity management, cash forecasting, and reporting across mobile, desktop, and partner fintech platforms. The US-based fintech firm reports US$16 trillion in financial assets on its platforms as of 2025, serving over 14,000 clients across 150 countries. Digital One Commercial supports more than 75 payment rails across the region. One major Asian bank has already deployed it for over 350,000 corporate customers. The launch addresses banks' pivot from retail to commercial banking, which FIS identifies as one of Asia Pacific's fastest-growing segments, expanding 7% to 10% annually.
FIS launches Digital One(TM) Commercial to help APAC banks scale business banking across growth markets. * 4 hrs ago FIS(R)(NYSE: FIS), a global leader in financial technology, today launched Digital One(TM) Commercial in APAC, completing the platform's global rollout and making it available to financial institutions across the US, EMEA, and APAC. Digital One Commercial gives financial institutions the digital infrastructure to serve all their business customers, from small businesses to big enterprises, across multiple markets from a single, core-agnostic deployment. The launch comes at a pivotal moment for commercial banking across APAC. According to Celent, corporate banking IT spending in APAC grew by 5.5% in 2025 and accelerated by 6.2% in 2026, as banks prioritize investment in client lifecycle management and corporate digital platforms. Yet many institutions still manage SMB and corporate clients on separate, country-specific systems while navigating market-specific compliance requirements[1], data sovereignty mandates requiring flexible cloud deployment, and rising expectations from business customers who demand the real-time, connected digital services now standard in retail banking. Government announces £15m for community mental health initiatives Digital One Commercial is purpose-built to serve business customers across the money lifecycle - from everyday cash management and payments through to trade finance, foreign exchange, and corporate treasury - addressing the commercial banking gaps that most constrain APAC financial institutions today: * Core-agnostic and API-first: Digital One Commercial connects to any existing core banking system and supports real-time, multi-rail payments across leading APAC schemes including PayNow, GIRO, FAST, and SWIFT/ISO, alongside trade finance and multi-entity liquidity management. * Single platform for every business segment: A composable architecture enables banks to serve small businesses, mid-corporates, and large enterprise clients on a single system, replacing separate platforms segmented by customer tier or geography, with capabilities adopted incrementally and without a full technology overhaul. * Built for APAC's scale and diversity: Native support for English, Simplified Chinese, Traditional Chinese, Bahasa Indonesia, and Vietnamese, alongside multi-currency and multi-time zone capabilities, allows banks to scale across markets from a single platform instance. * ERP connectivity: Direct integration with ERP and accounting platforms embeds banking services into business workflows in real time, removing the need for treasury teams to switch between banking portals and internal systems. A leading APAC bank already runs Digital One Commercial across 15 countries on a single instance, serving approximately 350,000 business customers and over one million end-users, accelerating time-to-market for new products and growing commercial banking revenue without the complexity of managing separate country systems. "APAC's commercial banking landscape is among the most complex in the world, and too many banks are navigating it with separate systems built for individual markets rather than the region. The opportunity is not incremental improvement - it is helping banks unite their commercial banking operations, serve every business segment from a single platform, and unlock growth across the region," said Peter Boyer, Co-President, Banking Solutions, FIS. "In APAC, the shift toward platform-based commercial banking is accelerating, driven by the need to unify client experiences and support cross-border services," said Colin Kerr, Head of Banking and Payments, Celent. "Banks are increasingly prioritizing flexible, integration-led architectures that can sit alongside existing cores - making solutions such as Digital One Commercial highly relevant to current transformation agendas." Digital One Commercial is available globally, designed to serve regional banks scaling into new markets and global institutions looking to modernize their commercial banking infrastructure. For more information, visit https://www.fisglobal.com/products/digital-one-commercial. FIS is a financial technology company providing solutions to financial institutions and businesses. Mycarrollcountynews unlock financial technology to the world across the money lifecycle underpinning the world's financial system. Its people are dedicated to advancing the way the world pays, banks and invests, by helping its clients to confidently run, grow, and protect their businesses. Its expertise comes from decades of experience helping financial institutions and businesses of all sizes adapt to meet the needs of their customers by harnessing where reliability meets innovation in financial technology. Headquartered in Jacksonville, Florida, FIS is a member of the Fortune 500(R) and the Standard & Poor's 500(R) Index. To learn more, visit FISglobal.com. Follow FIS on LinkedIn, Facebook and X. | ____________________ | | [1] This includes technology risk management frameworks such as MAS Notice 649 (Monetary Authority of Singapore) and HKMA LM2 (Hong Kong Monetary Authority), which govern how banks architect and deploy technology systems, including cloud infrastructure. | Media gallery
FIS expands commercial banking platform to APAC region. FIS has completed the global rollout of its Digital One Commercial platform by launching it in the Asia-Pacific (APAC) region, the FinTech company said in a Wednesday (Aug. 5) press release. The platform is already available across the United States and the Europe, Middle East and Africa (EMEA) region, according to the release. Digital One Commercial is a core-agnostic, composable commercial banking platform that enables banks to serve all their business customers on a single system without replacing their existing core systems. Its application programming interface-first architecture also integrates with accounting systems and enterprise resource planning (ERP) systems, the release said. Digital One Commercial supports real-time, multi-rail payments with native multi-language, multi-currency and cloud-ready capabilities for diverse regulatory environments, per the release. For the APAC region, Digital One Commercial supports payment schemes such as PayNow, GIRO, FAST and SWIFT/ISO. The platform also includes native support for English, Simplified Chinese, Traditional Chinese, Bahasa Indonesia and Vietnamese. "APAC's commercial banking landscape is among the most complex in the world, and too many banks are navigating it with separate systems built for individual markets rather than the region," Peter Boyer, co-president, Banking Solutions, FIS, said in the release. "The opportunity is not incremental improvement - it is helping banks unite their commercial banking operations, serve every business segment from a single platform, and unlock growth across the region." Digital One Commercial was formerly known as Dragonfly Universal Online Banker and now operates within the FIS Digital One ecosystem, according to the FIS website. FIS reported Tuesday (Aug. 4) that its Banking Solutions business continued to outperform expectations during the second quarter. The business recorded another quarter of steady growth, with payments, issuing and recurring software revenue continuing to expand. "Our total issuing solutions acquisition thesis is playing out as expected with real client wins and revenue growth across the portfolio," FIS CEO and President Stephanie Ferris said during a conference call with analysts. FIS announced in May that it collaborated with Anthropic to develop a Financial Crimes AI Agent and that the companies plan to build additional AI agents for bank-grade operations. In April, FIS launched a new platform called Lyriq that enables banks to issue, manage and settle their own digital money while keeping those deposits on their balance sheet.
Ohio expansion projects could add more than 1,400 jobs. Written on Aug 6, 2026 Economic development efforts across Ohio continue to bring new jobs and investment to communities around the state. Gov. Mike DeWine recently announced the approval of five business expansion and development projects that are expected to create 1,429 new jobs, retain 1,561 existing jobs and generate more than $239 million in new investment statewide. The projects are also projected to add more than $93 million in annual payroll. Central Ohio In Columbus, financial technology company FIS Management Services plans to expand its Ohio operations. The project is expected to create 100 new jobs and generate more than $6 million in annual payroll by the end of 2030. Northeast Ohio Several Northeast Ohio projects account for the largest share of new jobs. Private aviation company Flexjet plans a major expansion in Richmond Heights that is expected to create 976 jobs and generate $62.5 million in annual payroll by 2031. In Cleveland, modular construction company MMY U.S. expects to add 120 jobs and more than $7.1 million in annual payroll by 2029. Meanwhile, Pittsburgh Glass Works plans to invest in modernization efforts at its Richland County facility. The project is expected to create 53 jobs and support the company's ability to compete for future business opportunities. Southwest Ohio In Mason, Mitsubishi Electric US plans to expand operations related to cooling and heating products. The project is expected to create 180 new jobs and generate $12.5 million in annual payroll by 2030. What it means for Ohio The approvals reflect continued investment across multiple industries, including financial technology, aviation, manufacturing, construction and energy systems. Together, the projects represent more than $239 million in expected investment and highlight ongoing efforts to strengthen Ohio's workforce and economic growth.