Customer Success Manager

About the Company

Our client is a forward-thinking innovator in the data privacy governance space, delivering an AI-powered platform that simplifies compliance and data governance challenges. They serve mid-market and enterprise organizations, including Fortune 100 companies, with cutting-edge solutions for data security, consent management, and regulatory compliance.

The Mission

Our client's mission is to contribute to a better society by advocating for proper data protection legislation, responsibly safeguarding customer data, preserving individual privacy rights, and enhancing trust between businesses and consumers through greater transparency.

The Opportunity

Join a collaborative team as a Customer Happiness Manager where you'll drive client satisfaction and growth for high-value enterprise accounts. This is a full-time, hybrid position in Falls Church, Virginia, with clear advancement potential to Director of Customer Success within 18 months.

What You'll Do

• Serve as primary contact for enterprise accounts, ensuring satisfaction and retention

• Lead client onboarding, training, and product demonstrations

• Set realistic expectations and monitor account health proactively

• Identify upsell opportunities and maintain detailed CRM records

• Collaborate with sales and product teams for seamless client experiences

What You Bring

• Bachelor's degree (required)

• 3+ years B2B SaaS experience in Client Support, Customer Success, or Account Management

• Strong communication, relationship-building, and problem-solving skills

• Technical proficiency with SaaS platforms and CRM tools

• Bonus: Data privacy/cybersecurity software experience

Key Success Drivers

• High ethical standards, honesty, and transparency

• Self-motivated with customer-centric, results-driven mindset

• Proactive, energetic, and adaptable in fast-paced environment

• Collaborative team player committed to data privacy

Why Join?

• Base salary of $95,000–$125,000 per year (negotiable)

• No upsell pressure and performance bonuses for low churn

• 100% paid medical, dental, and vision for employees and families (gold plan with zero out-of-pocket)

• 401(k) and company-paid life insurance

• Hybrid schedule (2-3 days in office) with 2 weeks vacation

• Tuition reimbursement and career growth opportunities (Director of Customer Success in 18 months)

• Company events and collaborative culture

• Shape the future of data privacy and AI in high-growth sector

• Work with cutting-edge technology protecting personal data

Interviewing Process

• HR Screening

• Level 1: Phone interview with the Hiring Manager (General fit)

• Level 2: On-site (Skills Assessment, Final)

• Reference and Background Checks (after successful interviews)

• Job Offer (to the selected candidate)

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity, or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law.