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Program Manager, Data Services
Posted on 2/19/2022
Washington, USA • Los Angeles, CA, USA • Dallas, TX, USA • Chicago, IL...
Experience Level
Desired Skills
Data Analysis
  • Strong data analytics; SQL knowledge preferred
  • Passion for process + tooling development
  • Proven ability to design workflows and implement them at scale, including SOP creation, workflow tool creation, training and troubleshooting
  • Ability to influence without official authority, particularly with senior stakeholders across the organization
  • Thorough understanding of the organization, and of differences between our customs & supply chain operations in different regions
  • Ability to multi-task and manage various project elements simultaneously
  • Ability to lead and direct the work of others
  • Proven ability to thrive in a multicultural environment, and deeply understand differences of doing business in different regions
  • Strong influencing skills to impact the work of different departments
  • A system and process oriented mindset
  • World class follow through skills
  • Excellent communication, interpersonal, and organizational skills
  • Courage to challenge the status quo when logic and reason require it.See something broken? Fix it
  • Own end-to-end process architecture, data analysis, workflow-tool-creation, maintenance and KPIs management for a Data Services Line-of-Business, coordinating across BPO, COE and Flexport ops teams (ie Customs, SCOPs, etc)
  • Design, audit and continuously improve data services' SOPs for new process, applying Data Services' methodology and playbook; Train the Data Services team on these processes
  • Define and improve performance metrics (KPIs, SLAs) used to measure Data Services performance consistently across the globe
  • Build and iterate (automated) dashboards and reports tracking BPO and internal teams process performance
  • Continuously identify gaps and develop solutions focused on process standardization for both operations team and BPO providers
  • Be the connection in our matrix reporting structure between the horizontal Trade, Finance and Freight organizations and vertical Data Services Centers of Excellence (COEs) and Business Process Outsourcers (BPO)
  • Drive decomposition of complex processes into simpler components, helping reduce cost to serve and improve performance
  • Closely partner with Makers to continuously drive automation of insourced scope

1,001-5,000 employees

Global freight forwarder and logistics platform
Company Overview
Flexport's mission is to make global trade easy for everyone. The company operates a digitally enabled freight forwarding platform that helps other businesses to transport and store goods across the globe.
  • Free Food
  • Company Social Outings
  • Health & Wellness
  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave
  • Financial Benefits
  • 401K / Retirement Plan
  • Performance Bonus
  • Employee Stock Purchase Plan
Company Values
  • Empower Your Client
  • Play The Long Game
  • Fill The Gap
  • Embrace Change
  • Practice Candor