Full-Time

Engagement Manager

Gen AI

Posted on 11/6/2024

Scale AI

Scale AI

1,001-5,000 employees

AI platform for data and models

Compensation Overview

$140k - $165kAnnually

Mid, Senior

San Francisco, CA, USA + 1 more

More locations: New York, NY, USA

The job is located in either San Francisco, CA or New York, NY.

US Top Secret Clearance Required

Category
Applied Machine Learning
AI & Machine Learning
Required Skills
Machine Learning
Requirements
  • 4+ years of work experience, with experience in consulting or as a technical product or program management role in industry
  • A technical background (education or professional experience with CS, Economics, Statistics, Engineering or STEM field)
  • A proven track record in B2B client facing roles and building and expanding client relationships
  • Ability to understand the ML training lifecycle and build great relationships with technical customers
  • Great cross-functional experience and collaborative ability
  • Excellent verbal and written communications
  • A track record of structured, analytics-driven problem solving
  • A history of diligence and organization across multiple work streams
  • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results
Responsibilities
  • Build and drive some of our most critical operational processes: the consistent, on-time delivery of Scale product and services, and revenue consumption for our customers
  • Manage the long-term health of customers by identifying areas of risk or concern and advocating for them within Scale
  • Review, track and improve operational performances and be obsessed with continuous improvement
  • Oversee on-boarding and successful execution and ramp for new data projects
  • Work directly with customer's engineering teams on project scoping, implementation and resolving blockers, partnering when needed with customer-facing MLEs and Field Engineering at Scale
  • Create an effective feedback loop between the front line, product, strategy, and customers
Desired Qualifications
  • Experience with reading SQL and/or another database language
  • Graduate degree (PhD, MS) in a STEM field
  • Work experience in a high-growth environment

Scale AI provides a platform that helps businesses develop AI applications by utilizing their enterprise data to tailor powerful generative models. The Scale Generative AI Platform offers tools for collecting, curating, and annotating data, along with features for evaluating and optimizing models. This platform caters to a wide range of clients, including major tech companies like Microsoft and Meta, enterprises such as Fox and Accenture, generative AI firms like OpenAI and Cohere, U.S. Government agencies including the Army and Airforce, and startups like Brex and OpenSea. Unlike its competitors, Scale focuses on providing a comprehensive suite of tools and services that allow clients to effectively harness the potential of AI while ensuring safety. The company's goal is to enable organizations to unlock the value of AI through its subscription-based model and service fees, enhancing the performance of advanced language models and generative systems.

Company Size

1,001-5,000

Company Stage

Series F

Total Funding

$1.6B

Headquarters

San Francisco, California

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI in military applications boosts Scale AI's market potential.
  • Partnerships with tech giants enhance Scale AI's credibility and innovation capacity.
  • AI's strategic importance in defense offers Scale AI significant growth opportunities.

What critics are saying

  • Labor practice investigations could harm Scale AI's reputation and client trust.
  • Ethical concerns over military AI use may lead to public criticism of Scale AI.
  • Reliance on reinforcement learning poses risks if AI fails in real-world scenarios.

What makes Scale AI unique

  • Scale AI offers comprehensive data annotation for AI model training and validation.
  • The company collaborates with major tech firms like Microsoft and Meta for AI solutions.
  • Scale AI's Thunderforge platform supports military planning with AI-driven decision-making.

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Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.

Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale’s 401(k) plan provides you an opportunity to defer compensation for your long-term savings.

Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.

Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.

Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.

Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.

Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.

Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.

Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

4%

2 year growth

3%
MarketScreener
Mar 7th, 2025
Scale AI Reportedly Facing Probe by US Department of Labor Over Fair Labor Practices

Scale AI reportedly facing probe by US department of labor over fair labor practices.

Bitcoin World
Mar 7th, 2025
Urgent Probe: US Department of Labor Investigates Scale AI in Shocking Labor Practices Case

Urgent probe: US Department of Labor investigates Scale AI in shocking labor practices case.

Benzinga
Mar 7th, 2025
Nvidia, Meta And Amazon-Backed Scale AI Reportedly Faces US Labor Probe Over Fair Pay Practices

What Happened: The investigation into Scale AI's adherence to fair pay practices and working conditions was launched about a year ago under the Biden administration, reported Reuters.

AI News
Mar 7th, 2025
U.S. Department of Labor Investigates Scale AI Over Labor Practices

The U.S. Department of Labor (DOL) is investigating Scale AI, a San Francisco-based data-labeling company, for potential violations of the Fair Labor Standards Act (FLSA), TechCrunch has learned.

MTS Solutions
Mar 6th, 2025
Pentagon signs AI deal to help commanders plan military maneuvers

The Pentagon has entered a contract with Scale AI to develop AI-driven tools for military planning.

INACTIVE