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Full-Time

Technical Support Associate – Entry Level

High Potential, "Hybrid"

Confirmed live in the last 24 hours

Jamf

Jamf

1,001-5,000 employees

Apple device management and security solutions

Data & Analytics

Entry

Eau Claire, WI, USA

Category
IT Support
IT & Security
Required Skills
Communications
Customer Service
Linux/Unix
Requirements
  • Aptitude to quickly learn basic technical concepts and communicate to technical & non-technical audiences
  • Ability to perform basic troubleshooting and problem-solving tasks related to server infrastructure, systems, networks, and hardware
  • Capacity to multi-task and quickly prioritize duties
  • Exceptional customer service skills
  • Strong interpersonal and organizational skills
  • Excellent written and oral communication skills to thrive in a fast-paced environment
  • Ability to work independently and as part of a team
  • Experience with macOS, iOS, is preferred
  • Experience with macOS, Windows, and/or Linux server platforms is desirable
  • Associate's Degree or equivalent experience (required), Bachelor's Degree or equivalent experience (preferred)
Responsibilities
  • Utilize available documentation and resources to identify and resolve customer issues quickly and effectively to maximize same-day resolution and customer satisfaction
  • Answer regional support phone calls and live chat requests, and contribute to the 24/7 global support resource pool to maintain the availability and reliability of technical support for customers
  • Create excellent case notes to document issues for collaborative troubleshooting and resolution to ensure painless hand-offs when escalating customer issues
  • Effectively communicate with customers in all mediums to meet evolving customer demand to maximize customer satisfaction
  • Maintain best practices in case management to escalate cases quickly and effectively as needed to minimize the resolution time of customer issues
  • Other duties and special projects as assigned
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace; one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

Jamf provides a comprehensive management and security solution for Apple devices, offering zero-touch deployment, mobile device management, application management, and endpoint protection. Trusted Access by Jamf ensures secure device management, user identity, and endpoint protection, allowing only trusted users on enrolled, safe devices to access company data.

Company Stage

IPO

Total Funding

$332.2M

Headquarters

Minneapolis, Minnesota

Founded

2002

Growth & Insights
Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

0%

Benefits

Health, mental health, dental, vision

Life and Disability, Short-Term Disability, Long-Term Disability

401(k)

Pension

Employee Stock Purchase Plan (ESPP)

Restricted Stock Units (RSU)

Personal and volunteer time off

Tuition reimbursement for lifelong learning

Maternal and paternal leave

On-site fitness centers, standing desks, subsidized transportation, and WFH stipend for all new hires