Product Manager

Job Description:

The Role

As the Stock Plan Services (SPS) Product Manager, also known as the Squad Leader, you blend Stock Plan expertise with a passion for delivering results. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, define the resource requirements, set the mission, and bring the squad together to execute on specific results and ensure respective products or services are available, stable, performant, and supported when required and related cost and maintenance is managed. You will ensure alignment on the ’what’ and ’when’ of the work performed by the squad through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate, celebrate successes, and learn from failures. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role. You will work in partnership with the Product Area Leader, team members, and chapter leaders. By role modeling and promoting agile and Fidelity leadership principles, you will promote and sustain an innovative agile culture.

You possess a customer-first mindset, an ability to develop data pipelines that can be used to track, analyze, and improve our digital products and develop insights that will define the product vision from inception to launch. This is a customer-centric role, working to translate the needs of users into digital business opportunities.

This role will focus on:

• Driving strategic alignment across Stock Plan participant marketing, participant digital, wealth & brokerage for customer engagement

• AI Personalization Integration to personalize content, product recommendations, messaging & user journeys based on customer behavior, preferences, and predictive analytics

• Analyzing customer data from various digital touchpoints to creation actionable insights that inform personalization strategies

• A/B testing & optimization to improve the effectiveness of personalization & digital experiences

Responsibilities:

• Defining, refining, and communicating the your team’s mission to squad members and business partners to empower and rally support

• Anticipating, discovering, and prioritizing client / partner needs to serve as the voice of the clients and guide execution of the squad

• Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results

• Inspecting and evaluating progress, and removing impediments for your squad

• Defining, presenting, and evaluating results against agreed acceptance criteria

• Making informed trade-off decisions to strike the right balance between quality, cost, and timelines

The Expertise and Skills You Bring

• 8-10 years of related product management experience, systems development, product development, and/or project/product management

• Knowledge of brokerage & institutional technology preferred

• Bachelor’s degree preferred

• Financial services experience preferred

• Agile experience preferred

• You take a data-driven approach to understanding client needs, you translate strategic goals into action, and prioritize to enhance value delivered

• Strong analytical skills with experience defining metrics for your product areas, running A/B tests at scale and dissecting test performance to inform product decisions and roadmap

• Understanding of machine learning concepts and AI technologies, as well as experience in product discovery and feature development for personalized consumer experiences

• You have a continuous improvement approach and possess excellent analytical, organizational, and communication skills

• You are energized by working collaboratively to deliver agreed business outcomes, drawing on the expertise of colleagues to inform the approach and remove impediments to making progress

• Experience inspiring and mobilizing all levels of the organization with your product vision, data-centric thinking, and customer/developer passion

• You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams

• You are intellectually curious and model a culture of learning and coaching

The Team

Stock Plan Services provides companies with outstanding administration for their equity compensation programs, including stock option, restricted stock, employee stock purchase, stock appreciate and performance plans. SPS Product Development supports the business and technology work streams that deliver against approved initiatives including new products for emerging markets and improvements to existing products.

Certifications:

Category:

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.