At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

The Training Consultant Level 1 serves as the primary trainer for small and medium complexity practices. This individual helps to facilitate learning for various audiences, applying their expertise to improve the standard of training materials of the organization or client with focus on the improvement of skills, training, delivery of learning curriculum and achievement of business goals. Responsible for delivering all training methods and contributing to training initiatives as assigned by the Senior Training Consultant and/or Manager.

Your Role:

• Demonstrates full competency of Modernizing Medicine’s specialty-specific EHR, ASC, Practice Management System and/or Financials
• Demonstrates full competency of and the ability to support and train add-on/ancillary features
• Delivers virtual and in-person training to physicians, clinicians, and office staff while understanding the needs of each role
• Demonstrates competency with internal system tools
• Escalates issues and risks when needed
• Completes documentation to support the organizations’ business needs
• Makes ongoing recommendations for process improvements
• Assists with open support cases when needed
• Travels to deliver onsite training including workshops and go-live support
• Troubleshoots technical issues
• Collaborates with the Knowledge Services team to develop training material and user guides
• Develops and delivers content for user conferences and end-user training events
• Maintains competency with product enhancements through internal training sessions
• Demonstrates commitment to departmental and corporate goals

Skills & Requirements:

• 2+ years of experience in software training, implementation, and/or relevant medical practice experience.
• Demonstrated problem-solving skills and effective decision-making abilities
• Possesses excellent written and verbal communication skills
• Empathetic communicator with a consultative approach - to see things from another person’s point of view
• Ability to work independently as well as part of the training team
• Positive and personable attitude with a customer service focus
• Professional, patient, and balanced approach to handling difficult customer situations
• Able to establish and maintain effective communication and relationships with customers and teammates
• Takes initiative in goal fulfillment and deadlines
• Excellent time management and organizational skills
• Basic knowledge of Apple products including Mac, iPad, and iPhone
• Ability to easily learn new software
• Ability to provide some off-hours training and support, including occasional weekends
• Ability to travel 75-90% including occasional weekends

Modernizing Medicine Benefit Highlights:

• Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
• Employee Resource Groups
• Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

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