Full-Time

Technical Program Manager

Sigma Computing

Sigma Computing

501-1,000 employees

Business intelligence analytics tools

Data & Analytics

$120000 - $180000

Annual Bonus, Stock Options

Senior

San Francisco, CA, USA

Required Skills
JIRA
Customer Service
Requirements
  • Experienced Technical program manager with a successful track record in support or customer service.
  • Excellent communicator skilled at engaging stakeholders effectively and influencing across the company.
  • Possess strong analytical skills to analyze data effectively, derive actionable insights, and make informed recommendations or decisions to drive improvements.
  • Experience with support tools and systems, such as ticketing systems, knowledge bases, and reporting tools.
  • Experience with various technical support tools and systems, such as ticketing systems (JIRA, Intercom), knowledge bases, reporting and visualization tools, workflow automation platforms, incident management solutions , and monitoring tools ( Datadog).
  • A strong desire to learn new technologies and develop skills pertinent to the job.
  • Customer-focused mindset with a commitment to delivering exceptional service.
  • Ability to lead through influence rather than authority.
Responsibilities
  • Own and manage Technical support programs and initiatives company-wide to improve the customer experience, including prioritizing high-impact projects.
  • Monitor and analyze support metrics and performance data to identify trends, patterns, and opportunities for continuous improvement.
  • Implement and refine processes to streamline planning, timelines, documentation, and other operational aspects.
  • Proactively take ownership of fostering collaboration, alignment, and cross-team dependency management between the support team and other departments to ensure smooth execution of support-related initiatives.
  • Educate and instill best practices in the team.
  • Use technical knowledge and product mindset to prioritize and guide high impact projects and initiatives.

Company Stage

Series C

Total Funding

$721.3M

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

13%

1 year growth

10%

2 year growth

137%

Benefits

Competitive pay - Looking for a great salary and solid stock options? You’ve come to the right place.

Flexible schedule - Do the work you need to get done in the time you have to get it done

Amazing benefits - Medical, dental, vision, 401k, FSA, commuter… we’ve got you covered. Literally.

Flexible vacation - At Sigma, we work to live, not live to work. So go on, book that dream vacation.

Health & wellness - A healthy body supports a healthy mind, so we partner with Crunch Fitness and CorePower.

Family-friendly - From flexible scheduling to parental leave to kids’ birthdays off, we support Sigma families.