Job Description

Key Purpose:

Reporting to the Commercial Director, this is an important role within the Legend team and will play a critical role in driving Xplor’s growth and transformation agenda in the United Kingdom.

The Key Account Manager (KAM) is responsible for the ongoing development of key customer partnerships, defined by operational scale and strategic value. The role will focus on the development of core account management principles including customer relationship management, customer retention, and account growth.

The ongoing governance of their account portfolio will rely on the KAM overseeing regular business reviews, developing specific account plans including growth strategies, and the management of KPIs for their designated key account customers. In addition, the KAM will present the spectrum of Xplor’s products and services to their account portfolio with a view to deepening and strengthening these relationships.  The KAM will drive market and customer insights and work closely with our product and service delivery organisations to ensure that these are fed into our development roadmaps.

Utilising consultative selling techniques and focusing on their defined account portfolio, the KAM will understand the challenges that our key customers face and how Xplor’s products and services can help to address them. We strive to empower passionate people and build long-term relationships by becoming a “trusted business partner” who can guide our customers in key decisions, leveraging our experience & long-standing position in their field.

Key Responsibilities and Duties:

• Full ownership of customer engagements, developing key stakeholder relationships and acting as the escalation point across all nominated key accounts.
• Participate in and lead commercial and contractual negotiations (face-to-face).
• Delivery of revenue opportunities against key growth targets
• Coordination across internal functions in order to drive Xplor’s performance on behalf of their key customers.
• Focussed on strong account governance and delivering great customer experiences.

Must have skills, capabilities and experience:

• Demonstrable experience working within a solution-based sales, client relationship or account management role, preferably in either the software or leisure industries.
• Proven track record of sales achievement through a range of product offerings, e.g. software, payments & value-added services.
• Experience of selling or account managing within the public sector is desirable.
• Fundamental understanding of software and payments products.
• Excellent communication and listening skills.
• Ability to build and maintain successful relationships, with new and existing customers alike.
• High degree of professionalism.
• Effective time management skills.
• Excellent presentation skills.
• Solid computer skills with ability to use MS Excel, Word, PowerPoint, Salesforce

Qualifications