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Full-Time

Manager – HCM Customer Onboarding

Posted on 9/11/2024

Deel

Deel

1,001-5,000 employees

Global HR platform for hiring and payroll

Senior

Remote in USA

Category
Project Management
Strategy Development
Business Development
Business & Strategy
Required Skills
Sales
Requirements
  • 5+ years of SaaS experience in professional services or implementation.
  • 3 + years of HR implementation experience
  • 3 + of Data Migration / ETL experience
  • 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
  • Relentless prioritization and time management.
  • Unwavering energy to help your team and your customers.
  • Strong attention to detail and ability to solve complex, interdependent problems.
  • Flexibility to scale and adapt to changing organizations and responsibilities.
Responsibilities
  • Develop a team of (x) Implementation Managers through hands-on coaching and mentorship.
  • Drive the HCM Data Migration Methodology and processes for new customers
  • Successfully resolve customer escalations for maximum satisfaction and positive relationships.
  • Drive customer adoption of key features and best practices.
  • Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.
  • Support hiring & onboarding of new Implementation Managers.
  • Track, monitor & continuously improve performance on key metrics & KPIs.
  • Collaborate cross-functionally with Sales, Technical Account Management, and Support teams to create a seamless customer journey.
  • Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.

Deel is an all-in-one HR platform that simplifies global team management, offering solutions for global hiring, HR, and payroll in one system. It enables businesses to hire contractors and employees worldwide, streamline HR processes, and consolidate payroll, while ensuring compliance.

Company Stage

Series D

Total Funding

$679.1M

Headquarters

San Francisco, California

Founded

2019

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

65%
INACTIVE