Date Posted:

2024-11-13

Country:

United Kingdom

Location:

Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Technical Support Engineer Lift Components
Remote working - Leicester

Overall Purpose of Job:

To provide a technical support function for Lift Component Administrators and customers to enhance sales capabilities.

To maintain and update technical data and information on the Lift Components Website which will create data driven metrics to drive excellence/quality/customer satisfaction and simplicity.

Responsibilities

Adding/Maintaining and Updating technical data on the Lift Components Website.
Dealing with technical enquiries from external customers.
Providing Technical guidance as required for Lift Components Administrators.
Ad hoc support to Lift Component Administrators as required – which could include leaver and starter support.
Adhering to company health and safety policy.
Identifying parts using in house computer systems and acquired knowledge.
Identify obsolete parts and supply alternative means to rectify the problem.
Source parts and costs from external vendors.
Assist in the retrieval of archive material.
Identify alternative suppliers if need arises.

Qualifications and Experience

Good technical knowledge of parts
Good knowledge of industry
Excellent organisational and prioritisation skills

Qualities and Behaviors

Works effectively as part of a team and gains engagement from others
Clear and professional communicator
Desire and drive for quality
Flexible and adaptable to changing circumstances & deadlines.
Works effectively under pressure

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. 

We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].

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Technical Support Engineer Lift Components

Otis

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