Technical Program Manager

Guild is hiring for a Technical Program Manager to enhance Guild Education’s day-to-day operations across our internal business tools, and to support our employees, staff, and students.
As a Technical Program Manager you’ll work with our internal teams to oversee requests and projects to current and planned Member Services tools. Relevant requests will be the responsibility of the Technical Program Manager to turn into actionable business requirements and drive the implementation processes across our internal business systems (including Netsuite, Adaptive, Stripe, and many others). You will be on the front line of interacting with the business, product, and stakeholder groups to ensure the processes used in systems used by our internal teams align and are scalable for the future.  You will support and work closely with both the Business Systems and Finance teams to ensure appropriate cross-functional alignment.

As a Technical Program Manager, you will be responsible for enhancing Guild’s day-to-day operations across our internal business systems, and support our employees, employer partners, and learning partners, including: 

Work Delivery and Core Knowledge:

• Drive oversight of multiple ongoing projects at the same time.  Aligning, rationalizing, and supporting initiatives at the team as well as the company level.  Ensure appropriate alignment and identification of risks/gaps that may impact current or future strategic initiatives.
• Awareness and ability to fully comprehend regulatory requirements that tooling must meet to be fully compliant.  Includes keeping up to date with changes to policies internal and external
• Working in coordination with the Business Systems and Finance teams to best integrate and utilize our systems
• Translate conceptual user/business requirements into functional technical requirements in a clear manner that is comprehensible to Business Systems and Netsuite admins/developers and overall project teams
• Load sprints ensuring proper balancing of work brought in from various internal and external stakeholders
• Participate and/or lead planning projects, defining milestones, assessing risks, creating processes, and working with multiple teams to ensure dependencies are known and the project deadlines are met

Investigation and Testing:

• Identify and research end-to-end current state processes, pain points, inefficiencies, and the best opportunities to drive improvement through automation.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
• Support and coordination of testing cycles (UAT, regression, system) and/or Training/Training Materials

Ceremonies and Documentation:

• Participate and/or lead weekly team Agile ceremonies
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards
• Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, leaders, and/or other stakeholders so that issues and solutions are fully understood
• Recommend changes in workflows, ceremonies, and practices to maximize effectiveness and efficiencies for the business based on expertise

You are a strong fit for this role if you have:

• Experience analyzing, documenting, and improving business processes; strong aptitude for learning new systems and processes
• Deep experience working with/in accounting and finance teams; you may have an accounting or finance background yourself
• Netsuite Certification(s) and Stripe system knowledge
• Ability to work responsibly with minimal direction across many teams/stakeholders
• Exceptional organizational skills, flexibility, multitasking abilities, and a high level of attention to detail in a fast-paced environment
• Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency
• Passion for higher education and our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means quickly and effectively adapting your expertise.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $95,100 - $133,200, and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.