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Full-Time

Customer Success Manager

d/f/m

Confirmed live in the last 24 hours

Vivenu

Vivenu

51-200 employees

Unified ticketing platform with customization API

Mid

Tampa, FL, USA

Category
Customer Experience
Customer Success
Customer Support
Customer Success & Support
Sales & Account Management
Required Skills
Communications
Requirements
  • Bachelor's degree or equivalent
  • Customer-first mentality
  • Strong communication and problem-solving skills
  • Affinity to digital-/API-first solutions
  • Fluency in English
  • Prior experience in SaaS customer success management (preferred)
Responsibilities
  • Advocating for the product and empowering customers
  • Building partnerships with customers
  • Providing actionable advice and support through communication channels
  • Reflecting customer needs back to the product organization
  • Co-organizing workshops for customers
  • Building out the US CX team

vivenu offers a unified ticketing platform with a powerful API for customization and integration, catering to various events and industries such as sports, festivals, music, and conferences. The platform focuses on customer empowerment, independence, and effortless management, marketing, and analysis of ticket sales, with a strong emphasis on scalability and simplicity.

Company Stage

Series B

Total Funding

$66.5M

Headquarters

Düsseldorf, Germany

Founded

2018

Growth & Insights
Headcount

6 month growth

8%

1 year growth

32%

2 year growth

134%