Director of People Operations

Salary Range: 150000 to 200000 (Currency: USD) (Pay period: per-year-salary)

What you will be doing

• Lead, coach, and develop a team of recruiters and HR professionals to build a culture of accountability, collaboration, and high performance.
• Shape the long-term People Operations strategy so it reflects Livefront’s mission, values, and evolving priorities.
• Serve as a trusted advisor to executives and practice area leaders on talent, culture, and organizational effectiveness.
• Provide the recruiting team with clear direction and measurable objectives while creating growth opportunities.
• Set the vision for talent acquisition, ensuring strategies support business goals, advance diversity, and strengthen the employer brand.
• Act as a trusted and confidential resource for employees navigating concerns, conflicts, or sensitive matters.
• Use employee feedback to shape strategies that strengthen engagement and retention.
• Administer the HRIS (Rippling), ensuring data accuracy and consistent use across processes such as onboarding, benefits, and employee records, ensuring compliance with legal and regulatory requirements. 
• Manage employee relations by providing guidance and support on sensitive workplace matters with discretion and empathy.
• Evaluate People Operations programs regularly to improve quality, efficiency, and the employee experience.
• Drive the creation of scalable recruiting processes and tools that improve efficiency and elevate the candidate experience.
• Monitor recruiting metrics to identify trends, address challenges, and implement targeted improvements.
• Partner with leaders to forecast hiring needs and align recruiting resources where they will have the greatest impact.
• Ensure candidates and hiring managers experience an equitable, consistent, and positive recruitment process.
• Oversee and administrate benefits programs (health, ancillary, and retirement) and serve as the main point of contact for employees and external providers (brokers and carriers).
• Design and facilitate onboarding programs that immerse new hires in Livefront’s culture and equip them for early success.
• Facilitate offboarding and leave management for employees.
• Refine onboarding practices over time by incorporating feedback and best practices.
• Collaborate with leaders to maintain performance review processes that are fair, consistent, and clearly communicated.
• Oversee the maintenance of salary bands, title structures, and career pathways that encourage advancement and retention.
• Work with leadership to identify and promote meaningful learning and development opportunities.
• Influence Livefront’s culture by embedding diversity, equity, inclusion, and belonging into everyday operations.
• Create programs and traditions that celebrate accomplishments, recognize contributions, and build team cohesion.
• Manage HR operations to ensure compliance with labor laws, regulations, and internal policies.
• Stay current on HR trends, legal updates, and best practices to keep Livefront competitive and compliant.

Why you should apply

• You want to work with and lead passionate and talented people who are always looking for ways to make things better. 
• You desire, and strive to foster, a work environment where respect, mutual trust, and egoless collaboration are paramount. 
• You want colleagues who take their work seriously but not themselves, and who know how to let loose and have a good time. 
• You like being part of a team that has a reputation for excellence and gives back to the community by educating, mentoring, and sponsoring. 
• You believe in sweating the details, giving a damn about quality, and taking pride in going the extra mile.

What you bring to the table

• Excellent communication skills and an ability to confidently represent Livefront and our values as an organization—to candidates, employees, and external partners alike.
• Ability to innovate and optimize employee experience while preserving what's already working well.
• A demonstrated hunger for personal and professional growth, with the drive to continually elevate the People Operations function.
• A self-evident love and care for the craft of recruiting and taking care of people in technology and design-driven organizations.
• At least 7+ years of relevant leadership experience in HR and recruiting, ideally within a professional services or high-growth environment.
• An insatiable and relentless drive for always pushing things forward and producing great work, balancing vision with execution.
• Rigid discipline and personal organization skills, ensuring consistency, follow-through, and attention to detail in all areas of responsibility.
• A demonstrated history of empowering, supporting, and lifting up a team to do the best work of their lives, while fostering an inclusive and engaging workplace.
• The integrity, empathy, and discretion to handle sensitive, complex, and confidential matters with sound judgment and poise.

Bonus points if you…

• Speak, write, and/or educate publicly about People Operations.