Full-Time
Associate Director, Practice Operations
Posted on 9/11/2026
Deadline 9/11/27
Florida Medical Clinic Orlando Health
Multispecialty physician and outpatient care
No salary listed
Wesley Chapel, FL, USA
Remote
Oversees clinics in Brandon, Tampa, Wesley Chapel, and Zephyrhills.
Bachelor's, Master's
Category
 Operations & Logistics |
|---|
Required Skills
Financial analysis
Quality Assurance (QA)
Electronic Health Records (EHR)
Marketing
Requirements
- Bachelor's degree in a healthcare, business, or related field, or four years of directly related work experience in addition to the experience requirements.
- Two years of healthcare experience, including one year in a lead or supervisory role, or a master's degree in a healthcare, business, or related field and successful completion of the FMCOH Residency Program.
- Effective working knowledge of healthcare financial management, operations, and strategy.
- Ability to maintain reasonably regular and punctual attendance consistent with applicable policies and laws.
- Ability to maintain compliance with organizational policies and procedures.
- Completion of all organizational mandatory education.
Responsibilities
- Manage operations for multiple departments across numerous outpatient clinical office locations.
- Ensure quality of care, patient-first service, patient access, fiscal responsibility, resource allocation, labor management, process improvement, and quality assurance.
- Create and oversee annual budgets of up to $35 million and manage three to fifteen office locations with up to 100 full-time-equivalent staff.
- Develop short- and long-term strategic goals for patient care, process efficiency, quality assurance, and regulatory compliance with physician and administrative leadership.
- Collaborate with leadership on interdepartmental and intradepartmental services and projects.
- Meet productivity targets through resource adjustment and workload monitoring.
- Oversee patient-care flow and redirect or allocate resources as needed.
- Determine space, equipment, supplies, and support systems needed for departments and clinical sites.
- Investigate patient and visitor concerns and implement appropriate actions, including policy interpretation and administration.
- Ensure safety, health, and regulatory standards are met within assigned departments.
- Implement work routines and process changes to improve efficiency, effectiveness, and quality.
- Address software, hardware, and telephone issues and promote IT solutions such as Dragon and AI Freed.
- Participate in performance-improvement initiatives directed by administration or physician leadership.
- Support team members in completing their assigned duties and responsibilities.
- Develop effective teams by motivating staff and building on individual strengths.
- Create an environment that encourages innovation and creativity.
- Ensure staff and resources are available to meet departmental needs.
- Communicate information to administration and team members and facilitate information flow among providers, management, and staff.
- Attend and prepare agendas for staff meetings, operations meetings, service-line division meetings, subcommittees, and value-based performance meetings.
- Handle and resolve escalated patient complaints and correspondence with hospitals, nursing homes, surgery centers, and answering services.
- Complete annual evaluations for supervisors and managers and assist supervisors with staff evaluations.
- Coach, direct, and counsel supervisors and staff.
- Review employee issues with Human Resources before reprimands or staffing changes.
- Monitor payroll for supervisors and staff.
- Coordinate staffing needs, schedules, paid-time-off requests, and staffing shortages across assigned departments.
- Interview candidates, extend approved offers, and complete new-hire and termination processes.
- Monitor budget performance, address negative variances, and collaborate with directors on practice budgets and financial reports.
- Monitor provider receipts and work relative value unit reports against financial goals.
- Approve invoices and manage direct expenses for assigned departments.
- Address facility issues, create maintenance work tickets, and ensure assigned offices are clean, maintained, and safe.
- Identify and eliminate safety hazards and report incidents, accidents, and injuries.
- Set up new provider offices and locations and oversee practice mergers.
- Provide on-site support for electronic health record go-lives and continuing support.
- Coordinate provider photos and profile information with Marketing.
- Arrange division meetings with Administration.
- Represent the organization through community relations and marketing activities.
- Lead and support committees for service-line initiatives and operations.
- Participate in planning and designing information systems and standard service-line reports.
- Recommend and oversee administrative policies and operating procedures.
- Ensure adherence to local, state, and federal regulations.
Florida Medical Clinic Orlando Health is a multispecialty physician group within Orlando Health. It provides primary care and a broad range of specialty, diagnostic, urgent, and outpatient services through clinics in Florida. Patients use the group for coordinated medical care, testing, procedures, and ongoing management across multiple specialties. Physician practices are supported by nursing, medical assistants, imaging, laboratories, scheduling, revenue cycle, technology, and administration. Its workforce includes clinicians, allied-health professionals, patient-access staff, technicians, and practice operations teams.
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