Learning and Development Manager

• Lead the execution of property-wide learning and development programs, including Forbes Five-Star training, new hire orientation, compliance training, and leadership development.

• Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five-Star expectations.

• Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.

• Facilitate engaging and interactive training sessions using various methods, including in-person workshops, e-learning modules, and on-the-job coaching.

• Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.

• Collaborate with department managers to create a monthly departmental learning and development action plan and calendar

• Work closely with department heads to tailor training programs that enhance operational performance and guest service excellence.

• Assist with implementing the service-aspect of departmental action plans specifically, SOP-related trainings, primarily on a one-to- one basis but also in group setting.

• Monitor guest and colleague feedback, including Forbes and internal quality audits, to continuously improve training effectiveness.

• Support career growth and retention efforts by establishing development paths for colleagues aspiring to leadership roles.

• Maintain clear communication with senior leaders and department managers regarding training initiatives and colleague progress.

• Stay updated on industry trends and best practices to introduce innovative learning strategies and hospitality excellence standards.

• Build relationships with local training providers, universities, and professional organizations to support colleague development opportunities.

REQUIRED SKILLS & EXPERIENCE:

• Bachelor’s degree in Human Resources, Hospitality, Business Administration, or a related field (preferred).

• 3+ years of experience in Learning & Development, Human Resources, or Training roles, preferably in luxury hospitality.

• Strong facilitation, coaching, and presentation skills.

• Experience in a Forbes-rated property or a deep understanding of Forbes Five-Star standards is highly preferred.

• Excellent communication and interpersonal skills to engage employees at all levels.

• Strong organizational and time management skills, with the ability to balance multiple training initiatives.

• Proficiency in Microsoft Office and e-learning platforms.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Ability to stand, walk, and move around the property for extended periods (up to 8 hours per shift).

• Capability to lift and carry materials, training equipment, or presentation tools (up to 25 lbs).

• Strong vision for reading documents, using computers, and assessing training materials in both digital and print formats.

• Ability to speak clearly and project voice for training sessions in large and small group settings.

• Manual dexterity to operate a computer, handle paperwork, and utilize multimedia training tools effectively.

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.