Field Service Office Coordinator

Job Description:

At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence — with the goal of transforming medical technology as we know it.

Because that’s how we change the lives of patients for the better. And that’s how we create better together. Why work at Enovis? See for yourself.  

As a key member of the Field Services Team, you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
 

Job Title:
Field Service Office Coordinator

Reports To:
Regional Service Manager

Location:

Holt, MI

Business Unit: 
Field Services

Role Summary:
Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual to join us as a Field Service Office Coordinator in Holt, MI. This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare and Exos.

This position will be responsible for administrative/clerical tasks supporting Enovis’ Revenue Cycle Management (RCM) Team (e.g., preparing, indexing, and cataloging documents), and other day-to-day tasks required to ensure the office is operational, organized, and running smoothly, in addition to providing in-office patient care and proper fitting and education of all Company products.

Key Responsibilities:
The following are the primary duties and responsibilities of this role. Other related duties may be assigned to meet the business need. 

• General Office Duties: Manages faxes and FedEx deliveries and shipments; works with third-party vendors to ensure office is operational; collects mail, scans content and disseminates to the appropriate department; responsible for light office cleaning.
• Patient Care: Responsible for application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and all other Enovis products prescribed by HCPs; coordinates patient care for follow-up brace fitting appointments; responsible for verifying patient insurance benefits and collecting patient out-of-pocket costs.
• RCM Support: Assists with entry level data entry tasks; prepares file packets for entry into imaging system; indexes scanned documents; sorts, matches, and prepares appeals, claims, and other documents.
• Serves as a point of contact for contracted payers and accrediting agencies during on and offsite visits or audits.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications:

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 1 year of experience working directly in the care of the orthopedic patient
• Demonstrated patient care experience.
• Associate degree from two-year college or technical school.
• Proficiency in Microsoft Office applications and Adobe.
   

Desired Qualifications:

• Bachelor’s Degree in a related field.
• Working knowledge of Durable Medical Equipment (DME) and orthotic products.
• Previous experience with inventory management programs and/or EMRs.
• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related.
• Experience with and knowledge of insurance reimbursement/DME billing requirements.

Work Environment | Physical Demands:

• Typical office environment involving patient interaction.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 60 pounds.
• Travel Requirements: May be required to travel up to 10% of the time, but overnight travel is not required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

“Creating better together”. It’s the Enovis purpose, and it’s what drives us and empowers us every day on a global scale. We know that the power to create better – for our customers, our team members, and our shareholders – begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.

What does creating better together mean to us at Enovis? Discover the “why” behind our purpose, values and behaviors:
Our Enovis Purpose, Values and Behaviors on Vimeo

We offer a comprehensive benefits package that includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis. Join us in creating better together.

ABOUT ENOVIS™

Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.

EOE AA M/F/VET/Disability Statement

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.