Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry—capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

We have an exciting initiative to expand our platform to a broader market that has similar needs for high scale, low latency, automated actionability and we are looking for an entrepreneurial product leader to drive this. Explainable AI is going to be a critical component of the overall platform.

We are looking for a strong product leader who can drive the platform’s AI and automation vision and execution. The scope and impact of the role is significant. You’ll be responsible for the AI strategy to turn trillions of events that we process daily into actionable and explainable insights for our customers to proactively detect and mitigate user experience issues at scale. 

If you’re looking for a deeply technical and highly dynamic opportunity that will have an outsized impact on the future of data, then we’d love to talk to you! 

What Success Will Look Like: 

• Deeply understand and triangulate across customer needs, product analytics, and external industry innovation to drive product vision and strategy for the real-time streaming platform offerings to maximize business and customer impact 
• Lead the design and deployment of cutting-edge Explainable and Generative AI solutions to solve pressing real world problems at scale
• Partner closely with senior management and engineering teams to define and align with stakeholders on vision, strategy, and roadmaps 
• Develop product roadmaps in partnership with relevant product and engineering teams that execute on product vision and strategy and inform our engineering teams of what problems need to be solved 
• Define how we will measure the success and effectiveness of our products and drive the execution and continuous evaluation of those metrics 

 
Who You Are & What You’ve Done: 

• Proven track record of managing and evolving an AI strategy and vision
• A healthy blend of deep technical knowledge with customer-focused mindset and empathy
• Demonstrated passion for ML, AI data platforms, data experience, tools, workflows, and/or data infrastructure
• Strategic thinker that can connect customer use cases to technology solutions and think holistically about end-to-end experience
• Growth Mindset and curiosity to enter new domains, keep up with industry innovation, and constantly ask "why"
• Extensive experience in NLP and LLM, including reinforcement learning is a plus 
• Excellent written and verbal communication skills; timely communication with clear expectations 

The expected salary range for this full-time position is $200,000 - $270,000 + equity + benefits. Compensation is determined by numerous factors such as your qualifications, experience, relevant education or training, and work location.

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets!