Technical Operations Manager

The Opportunity:

As a Technical Operations Manager, you know that good software is more than just a nice-looking interface and data. You need the right combination of clean code, APIs, analytics, and infrastructure to develop a user-focused solution. We’re looking for a Technical Operations Manager like you to develop efficient and effective software, from vision to production-ready system, in an exciting, Agile environment. 

As a Technical Support Engineer at Booz Allen, you’ll utilize monitoring tools, such as LightsOn, Tachyon, or Splunk to identify end user device, networking, and system issues for resolution. Using your software engineering expertise, you’ll guide the troubleshooting and resolution of technical issues across multiple departments. You’ll be responsible for technical analysis and oversight across all systems engineering aspects of the system to a Commercial of the Shelf (COTs) product line, including technical requirements development, network and system environment set-up, test, change management, release and deployment, support, and sustainment. You’ll support day-to-day remote technical aspects of product operational data to identify diagnostic issues in enough detail to determine if the root cause is hardware or software related. Sharpen your skills as you master new tools and techniques while helping to identify and implement system improvements.  

Work with us as we develop systems to create change for the better.  

Join us. The world can’t wait.  

You Have:   

• 5+ years of experience with designing, modifying, developing, writing, and implementing software applications using Agile methods  

• Experience with leading a team of engineers

• Experience with monitoring, identifying and addressing technical risks, gaps and opportunities affecting the solution architecture to satisfy requirements throughout the lifecycle

• Experience with creating solutions to complex problems within a collaborative, cross-functional team

• Experience with designing and developing new software products or major enhancements to existing software in a healthcare and clinical environment

• Ability to perform feasibility analysis on potential future projects

• Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements

• Bachelor’s degree in Healthcare, Information Technology, Computer Science, Electronic Engineering, or Engineering

Nice If You Have:   

• Experience with supporting a Federal client

• Experience with implementing electronic health records

Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $67,700.00 to $154,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.