Robotic Operations Technician @ Pickle Robot

INACTIVE

Full-Time

Robotic Operations Technician

Posted on 11/30/2023

Pickle Robot

51-200 employees

AI-enabled robots for warehouse unloading

Robotics & Automation

Industrial & Manufacturing

AI & Machine Learning

Junior, Mid, Senior

Pleasant Prairie, WI, USA

Required Skills

Communications

Linux/Unix

Requirements

Hands-on experience solving issues with complex electro-mechanical equipment
Familiarity with Linux and Windows GUI and CLI
Basic familiarity with wiring/electronics
High School diploma or equivalent
Ability to follow step-by-step safety procedures exactly
Willingness to work in hot/cold and uncomfortable conditions
Ability to read engineering drawings and other engineering-produced documentation
General understanding of networking
Experience reading debug machine output and logs
Experience in field services or deployment positions is a plus
Spanish language proficiency
Be able to lift and move up to 50 lbs

Responsibilities

Operate a class C Mobile Robot that unloads trucks
Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
Provide on-call technical support to customers post-deployment
Conduct on-site integration and test activities
Be the primary field point of contact for customers
Execute field retrofits
Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions
Work with other Technicians and Deployment Engineers to deploy and manage installations at customer sites

About Us:

Do you want to get in on the ground floor of a fast growing, VC backed, robotic logistics company? Then join Pickle Robot! Founded by an all ages cast of MIT alum, we are teaching robots how to unload trucks. At Pickle, our goal is to work alongside people in the very messy world of the loading dock, reducing the backbreaking human effort that goes into getting your online orders to your door.

Position Overview:

As a robotic operations technician, you will often be the person directly interfacing with the customer. You will be operating, maintaining, and installing robots at an ever-expanding number of sites. This is an exciting opportunity to have a real impact on the health and functionality of our fast-growing fleet of robots deployed in logistics warehouses across the United States. Fluency in Spanish is a big plus as it helps us interact with some of our warehouse associate stakeholders.

Key Activities

Operate a class C Mobile Robot that unloads trucks
Deploy and install automation solutions, including industrial robot arms, software, and auxiliary hardware
Provide on-call technical support to customers post-deployment.
Conduct on-site integration and test activities
Be the primary field point of contact for customers. Be able to explain complex issues and processes to our customer operations team in clear and simple language, using customer service techniques to de-escalate customer concerns and keep customers informed.
Execute field retrofits.
Work with mechanical, electrical, and software engineers on troubleshooting field issues
Use clear written communication to describe issues and bugs seen in the field and suggest potential solutions
Work with other Technicians and Deployment Engineers to deploy and manage installations at customer sites

Position Requirements

Hands-on experience solving issues with complex electro-mechanical equipment (Robotics experience preferred, but experience in Automotive, Construction, Manufacturing, Aerospace, etc. sectors is acceptable)
Familiarity with Linux and Windows GUI and CLI
Basic familiarity with wiring/electronics (Multimeters, O-Scope, etc.)
High School diploma or equivalent
Ability to follow step-by-step safety procedures exactly. Lock-Out-Tag-Out for example.
Willingness to work in hot/cold and uncomfortable conditions (warehouses are often not climate controlled)
Ability to read engineering drawings and other engineering-produced documentation
General understanding of networking (IP Addresses, DNS Servers, etc.)
Experience reading debug machine output and logs
Experience in field services or deployment positions is a plus
Spanish language proficiency is extremely valuable
Be able to lift and move up to 50 lbs

Compensation:

Annual salary, bonus, & equity commensurate with experience.

Employee benefits include health, dental, & vision insurance; unlimited vacation, along with all federal and state holidays; 401K contributions of 5% your salary (1% employee contribution required); $2K “toy budget” for peripherals, travel supplies, and other items to make your working life more fun, comfortable, and productive

Location:

Company headquarters are located in Cambridge, MA

Customer sites are scattered across North America.

This position will be based out of Greater Chicago Area.

Travel:

Position requires significant travel (50%-70%) to customer sites in North America

Where possible, we will assign travel within a geographic region, but may require cross-country travel on occasion.

Occasional travel will be required as part of On-Call technical support duties when not deploying technology with a new customer

Pickle Robot

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Website

View Company Profile

Pickle Robot Company specializes in AI-enabled robots that automate the unloading process in warehouse loading docks, significantly increasing efficiency and reducing physical strain on workers through the use of artificial intelligence and robotics. Their robots work alongside people to reduce the physical burden of unloading trucks and containers, employing advanced technologies to unload non-palletized goods at high speeds.

Company Stage

Series A

Total Funding

$62.7M

Headquarters

Cambridge, Massachusetts

Founded

2018

Growth & Insights

Headcount

6 month growth

↑ 14%

1 year growth

↑ 51%

2 year growth

↑ 100%

Benefits

Healthcare

401k

Snacks and cold brew

Competitive pay

Equity stakes

INACTIVE