Full-Time
Job Not Found
California Institute of Applied Technology
Compensation Overview
$75k - $100k/yr
Albuquerque, NM, USA
Remote
Remote work allowed only for residents of CA, NM, or FL.
Category
 Operations & Logistics (1) |
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Requirements
- Bachelor’s degree preferred, or equivalent work experience
- Minimum 5 years of experience in higher education financial aid positions, including administering Title IV, VA, private education financing, scholarships, and employer-sponsored funding
- Minimum 2 years of experience using enterprise CRM systems such as Salesforce, HubSpot, or Microsoft Dynamics
- Experience recommending financing options to students to help them meet their career goals
- Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others
- Strong organizational skills to manage multiple and rapidly changing priorities to meet the needs and expectations of employees
- Self-motivated with a strong work ethic; dedicated to quality, quantity, and timeliness of results
- Able to handle sensitive information with a high degree of confidentiality
- Possess high ethical standards, being an example of professionalism to others
- Demonstrated ability to anticipate needs and exercise independent judgment
- Excellent analytical skills, problem-resolution skills, and general business acumen
- Proficient skills in MS Office software products, including Outlook, Word, Excel, PowerPoint, and MS Project, and ability to learn additional software products
- Proficient in data analysis, reporting, and Microsoft Excel skills to present forecasting models, conversion rate analysis, benchmark performance metrics, and goal setting
- Exhibits a high degree of flexibility in adapting to a rapidly changing environment
- Position may require work responsibilities outside of normal business hours to accommodate business needs and deadlines
- A computer savvy and technical mindset willing to learn new systems that are deployed and build automated processes to streamline manual activities
- Strong presentation, public speaking, and writing skills
- Possess a sincere interest in helping others achieve life goals
- Takes a customer-service-oriented approach in collaboration with internal departments to support student recruitment and student retention goals
- Self-motivated, goal-oriented, assertive, results-driven, high energy, and highly ethical
- Team player with a positive, can-do attitude
- Must be able to embody CIAT’s mission, vision, purpose, and values
- Ability to work collaboratively with colleagues, academic departments, and administration to support student success, achieve institutional goals and contribute to a positive and inclusive culture
Responsibilities
- Recruit, coach, motivate, and supervise our growing team of Financial Aid Coordinators
- Monitor and improve critical KPIs and performance metrics for each Financial Aid Coordinator
- Support termly financial processing goals by ensuring Financial Aid Coordinators provide accurate student financial statements, forecasts, and financial guidance
- Coach Financial Aid Coordinators on effective processes in helping students navigate the Free Application for Federal Student Aid (FAFSA) process and interpret their financial aid awards
- Oversee the administration of financial aid programs, including federal, state, institutional, and private aid
- Support student escalations by handling student inquiries and complaints with care and a customer service approach
- Coach Financial Aid Coordinators to effectively provide counseling on financial aid applications, deadlines, and award processes
- Assist students and families with renewing financial aid and other funding options
- Adhere to SAP policies and guidelines, coaching Financial Aid Coordinators on effective strategies in motivating and educating students on the funding impacts of SAP
- Ensure compliance with relevant regulations such as Title IV, state-specific rules, and institutional policies
- Monitor and track financial processing and clearance
- Maintain current knowledge of all funding sources offered by the institution
- Provide ongoing training to team members on policy and process changes
- Collaborate with internal stakeholders, including Admissions, Student Services, and Career Services, to support student recruitment and retention goals
- Ensure that the institution follows federal, state, and institutional regulations
- Prepare for and manage financial aid audits and reviews
- Submit necessary reports required for various governing bodies, such as the Department of Education, and annual audits to the Financial Aid Director for final review and approval
- Adhere to compliance deadlines and perform periodic reviews to determine compliance status
- Work with the Financial Aid Director to develop and revise department policies and procedures
- Communicate policy updates to students and staff as needed
- Coach, and counsel employees, in partnership with HR
- Provide professional growth opportunities for employees
- Manage and enforce timekeeping policies to ensure accuracy and timely process of employee’s timecards
- Contribute to team effort by accomplishing results as needed
- Process timely, accurate, fair, without bias, performance reviews
- Embody CIAT’s mission, values, and support the goals of the department
- Ensure a safe, secure, and ethical work environment
Desired Qualifications
- Bachelor’s degree preferred, or equivalent work experience
- Previous Financial Aid management experience preferred
- Other items that could be considered desirable include familiarity with enterprise resource planning or student information systems beyond those specified, advanced certifications in financial aid, or specific industry experience in vocational/technical education.