Full-Time

District Services Manager

Confirmed live in the last 24 hours

The Home Depot

The Home Depot

10,001+ employees

Retailer of home improvement products and services

Industrial & Manufacturing
Consumer Goods

Mid

Remote in USA

Position is virtual but candidates should preferably be based in Texas.

Category
Supply Chain Management
Operations & Logistics
Required Skills
Customer Service
Requirements
  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.
  • Knowledge or experience in the retail store environment, home improvement industry or general construction industry
  • Experience in residential remodel project management
  • Strong communication skills (both written and verbal)/proven customer interaction skills and problem resolution.
  • Project Management skills or leadership skills.
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
  • 4 years of work experience
  • No previous leadership experience.
  • Basic to intermediate computer skills; knowledge of Microsoft Office programs.
  • Strong organizational skills; strong time, workload, and project management skills.
  • Self-motivated.
Responsibilities
  • Maintain collaborative and consistent communication with teams and activities.
  • Develop and maintain professional customer and Service Provider relationships.
  • Responsible for assisting in the recruitment, retention, and performance management of SPs within district.
  • Authorized to provide immediate and corrective feedback to Service Providers to improve performance.
  • Execute consistent monthly quality review with select SPs to drive high customer service.
  • Providing accurate, swift resolution of escalated customer issues.
  • Coaches store management, store associates, and installers on proper and quick resolution.
  • Performs in home inspections, as needed.
  • Communicates with District managers, Store Managers, Specialty Assistant Store Managers to drive the Home Services and Specialty Install awareness, attach rates/sales, promotions, and process.
  • May act as an interface with store associates, expeditors, contact centers, and customers.
  • Drive store awareness and engagement surrounding Services and customer engagement.
  • Coordinate weekend lead generation events.
  • Partner with Services Leadership to execute Program initiatives and competitive shops.
  • Escalate potential program gaps by engaging in store walks and creating development plans for underperforming categories.
  • Communicates new program and/or processes to help improve the Services and customer engagement.
  • Ensure personal and team training and development is completed and maintained throughout the year.

Home Depot is a leading retailer in home improvement, offering a wide range of products and services for DIY enthusiasts and professional contractors. The company provides building materials, home improvement items, lawn and garden supplies, and decor, along with services like tool rentals and installation. Home Depot stands out from competitors with its strong customer service, competitive pricing, and extensive product selection. The goal is to be the primary destination for all home improvement needs.

Company Stage

IPO

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Home Depot's venture into strategic investments, such as with Jukebox Health, positions it as a forward-thinking leader in addressing the needs of aging Americans.
  • The acquisition of International Designs Group and investment in Higharc demonstrate Home Depot's commitment to expanding its influence in the homebuilding and design sectors.
  • The launch of a $150M venture capital fund indicates Home Depot's strong financial health and potential for growth through innovative partnerships.

What critics are saying

  • The competitive landscape in the home improvement sector remains intense, with rivals like Lowe's potentially eroding Home Depot's market share.
  • Investments in startups and new technologies carry inherent risks, including the possibility of unsuccessful integration or market adoption.

What makes The Home Depot unique

  • Home Depot's strategic investments in innovative startups like Jukebox Health and Higharc highlight its commitment to advancing home improvement solutions for aging populations and intelligent homebuilding.
  • The Pro Xtra loyalty program specifically targets professional contractors, offering exclusive deals and benefits that differentiate Home Depot from other home improvement retailers.
  • Home Depot's extensive physical store network combined with a robust online platform provides unparalleled convenience and accessibility for customers.

Help us improve and share your feedback! Did you find this helpful?