Carrier Support Specialist

Carrier Support Specialist

Ritter Insurance Marketing

Harrisburg, PA

About Ritter Insurance Marketing

Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices in New York, Nebraska, Idaho, Arizona, Florida, Maryland, North Carolina and Ohio. More than 280 full-time Ritter employees support the business of over 15,000 independent insurance agents in all 50 states. Its proprietary software development and agent service departments develop and market leading business solutions for insurance agents.  Ritter Insurance Marketing is a proud member of the Integrity Family of Companies.

Job Summary

The Carrier Representative is responsible for Marketing insurance products and services offered by Ritter Insurance Marketing to agents/agencies focusing on a primary carrier.  Maintain and enhance current agent/agency relationships throughout the service area and enhancing the relationship with the primary carrier/carrier representatives.

Responsibilities include but are not limited to:

• Initiating and/or developing long-term relationships with individual agents and agencies to contract and sell Medicare business.

• Develop and maintain a professional relationship with our Carrier Contacts, through organizing and participating in Carrier Calls and meetings.

• Cultivate and maintain relationships with top agents for specific carriers.

• Conduct focused outbound calls to agents/agencies interested in offering insurance products for the designated carrier.

• Take incoming calls with questions about specific carriers.

• Completes all assigned Services Requests (SRs) and follow up as needed/required.

• Provide knowledgeable support to agents and agencies via phone, email, and live chat regarding their Medicare business.

• Interpret and analyze plan data to make appropriate recommendations to agents, staff, and management.

• Assumes responsibility to fully understand and use all online services provided by Ritter Insurance Marketing and online services provided by Integrity

• Assisting in facilitating and sharing of carrier information and updates with internal departments in a timely manner.

• Marketing insurance products and services offered by Ritter to agents and agencies for specific carriers/markets.

• Continued agent outreach, focusing on increasing current agent engagement and production for specific carriers.

• Develop a strategic plan for recruitment and marketing campaigns in select geographic markets. 

• Attend carrier trainings, events, and webinars as required/needed.

• Attend sales events, trade shows and road shows to initiate relationships.

• Assumes responsibility for miscellaneous duties as assigned by supervisor.

Primary Skills & Requirements:

• High School Diploma or equivalent.             

• Basic understanding of insurance and agent relationship.

• Knowledge of Sales, Marketing, Licensing, and New Business operations and procedures.

• Good communication skills, especially over the phone.

• Good computer and typing skills.

• Good customer service skills.

• Soft sales skills.

• Health and Life Insurance License preferred

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.