We are looking for a highly motivated Account Manager to drive our customer retention and growth. This position is the owner of the strategic renewal plan, development of long term account strategy and leads the growth & retention of current clients. We need a teammate with a strong track record of success in achieving their individual goals, but also one who cares deeply about winning as a team and helping build up others around them. This Account Manager will be one of the founding members of the team and will play a key role in defining our processes as we grow.Let’s talk about responsibilities.

• Drive consistent and predictable revenue growth and retention within the existing SMB/Mid-Market account base.
• Nurture and expand the company’s relationship within customer accounts through strategic account plans and a tight partnership with Customer Success.
• Provide regular reporting of pipeline and forecasts through Salesforce.
• Drive deep discovery focused on solving customer problems and delivering value.
• Run customer presentations, illustrating strong product knowledge and business acumen
• Engage and nurture executive sponsors with value driven communications
• Maintain a strong level of proficiency in all products, including persona and product positioning; capabilities, benefits and value
• Build effective, value based territory plans to ensure gross retention and expansion quota achievement.

Let’s talk about what you need to excel

• Experience closing as an Account Executive or Account Manager in a SaaS technology company
• Proven success in consistently achieving B2B sales quotas.
• Negotiated skillfully in tough situations.
• Systematically managed accounts to maximize results. Consistently meeting or exceeding sales targets through personally controlling the critical aspects of the sales and delivery processes.
• Experienced in fast paced and high growth companies
• Strong sales fundamentals, business & sales acumen
• Ability to work individually and collaboratively within a team environment
• Tech savvy and eagerness to learn new technology and practices

Bonus points if:

• You have worked in a startup before and loved it
• You have experience with MEDDIC, Challenger Sales, and GAP Selling
• You bring experience working with engineering teams and are familiar with the tools they use
• You have experience with Customer Success tools like Gainsight

A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people who have a passion for building great companies in an environment where a sense of humor is a must.

Let’s talk about us!

This is all about you, but you want to know a little about us. Jellyfish was started in 2017 as a team of three with one big idea: engineering is the core of modern business, so let’s create and manage it that way!  With the help of our customers, we have built the first Engineering Management Platform, providing visibility into engineering organizations, their work, and how they operate. We enable leaders to align engineering decisions with business initiatives and deliver the right software efficiently and on time.