The Challenge

Sleep apnea is just the start. We’re building a connected health ecosystem at ResMed, and you can be our architect of digital consumer experience. Imagine crafting intuitive digital journeys that transform users into empowered partners on their health path. This is your chance to redefine the way people interact with their well-being.

The Director Digital Provider Experience is a UX leadership role that is pivotal in driving the creation of digital experiences for our provider offerings spanning global markets. As a part of the CX leadership team, the expectation is to work alongside their peers to develop touchpoints that are well considered, desirable & usable – and fit the overall customer experience where every interaction with our brand is meaningful, engaging, and aligned with our customers’ needs and expectations. In addition, as strategic partner to Product Management & Engineering, the leader will help define the product strategy in the Provider Solutions portfolio & Incubation & Growth portfolio (provider focus), while leading, supporting, and developing the UX team as they work within Product Teams.

Through extensive experience in product design, the leadership role should reflect an underlying a passion for customer-centricity, excellent relationship-building skills, and a strong sense of creativity and accountability.

Let’s talk about the role:

• Design and Develop Customer-Centric Digital Experiences: Spearhead the design and development of digital experiences for provider offerings, ensuring they are customer-centric, desirable, usable and in alignment with brand values.

• Collaborate for Enhanced Customer Experience: Work closely with the CX leadership team to create touchpoints that enrich the overall customer experience.

• Strategic Partnership for Product Development: Collaborate with Product Management and Engineering to define product strategy within the Provider Solutions and Incubation & Growth portfolios.

• Leadership and Support for UX Team: Lead, support, and develop the UX team as they collaborate within Product Teams to achieve exceptional results.

• Relationship Building for Innovation: Establish strong relationships with internal and external stakeholders to foster collaboration and drive innovation.

• Continuous Improvement through Industry Insights: Stay abreast of industry trends and best practices in digital experience design to ensure continuous enhancement of our offerings.

Let’s talk about you:

• Customer first mindset: Deep understanding of our customers experiences with the passion to continuously evolve and influence the way we design experiences and products to create a step-change in how a customer interacts with ResMed.           

• Strategic & Visionary thinking: Develop and execute visionary experiences that are  strategically aligned with the company’s global business objectives, whilst appreciating cultural nuances, preferences, and behaviours in different regions. Curiosity & growth mindset is key.  

• Inspirational Leadership: Able to inspire teams through deeply considered vision that empowers individuals and teams, igniting enthusiasm, fostering collaboration, driving to exceptional results.             

• Technical Proficiency: Strong understanding of experience design principles across CX, UX, ID or other Design capabilities. Ability to nurture & coach these capabilities, and keep abreast of emerging trends in design, research & technology to drive best-in-class teams.

• Ability to Influence: Able to influence broadly across the organization to drive a focus on customer experience and design excellence given the multi-team touchpoints of a customer across ResMed. This includes influence within CX, Product & other orgs across ResMed.

Why You’ll Love ResMed:

• Impact at Scale: Your work will touch millions of lives, empowering better health on a global level.

• Cutting-Edge Culture: We embrace experimentation, agile development, and push the boundaries of digital.

• Collaborative Community: Join a team of passionate, brilliant minds dedicated to changing the world.

• Valued and rewarded: We offer a generous comp package, great flexibility, and travel to cool locations as part of this role.

What’s next?

Ready to level up health and wellbeing? Apply now!

What’s in it for you?

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package:  comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills. 

This role is eligible to receive an annual cash bonus payment based on company, business unit, and/or individual performance.   

Base Pay Range for this position: 

$184,000 - $276,000

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.