Renewal Specialist @ Outreach

Renewal Specialist

Posted on 3/17/2023

INACTIVE

Locations

Seattle, WA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

Marketing

Sales

Salesforce

Communications

Requirements

Aptitude for and interest in workflow processes and automation
Ability to organize and prioritize activities
Ability to work with customers in a customer service and sales environment
Ability to work internally and cross functionally as an advocate for your customers
Ability to forecast and communicate to leadership
Strong understanding of the outreach.io tool and Salesforce
Ability to work independently
Strong oral and written communication skills

Responsibilities

Prioritizing a large book of business to understand how to execute the renewal of that book in the most effective way
You'll work with customers directly to provide renewal contracts, negotiate terms, position additional services and escalate issues to other Customer Success and Sales teams
You'll work with BI, Customer Marketing and Finance to understand trends and make recommendations on how to solve for those trends to increase retention rates
Quoting and building the renewal opportunities as well as order forms for the Renewal team
Work reactively on cancellation requests
Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in SalesForce
Accurately forecast your book of business and provide that forecast and detail to leadership
Propose and build processes that will aid in the automation of renewal workflow
Act as liaison between Finance, Sales, and Customers
Assisting the Billing team with collections
Uncover trends in subscription automation practices that can improve the customer success renewal workflow

Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We’re dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don’t think you meet all of the requirements listed below. We don’t want a few lines in a job description to get between us and the opportunity to meet you.

The Role

This role acts as a key contributor on our customer success team that will drive renewal and retention rates while working to make our customers successful. This role will be a key contact point for our customers as well as a role that helps build our process and procedures around renewals. The spirit of the role is to actively communicate so our customers can plan their growth and consumption with Outreach. It’s also a critical role inside of Outreach to understand trends in renewal activity and how to drive success.

This role will be focused on the closed loop process of the subscription renewal. This individual will assist the Sales and Finance team—you’ll quote, revise, report and close renewal opportunities.

Your ability to drive business processes, manage heavy transaction workloads with a keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn.

Location

This role will be based onsite in our Seattle office.

Your Daily Adventures Will Include

Prioritizing a large book of business to understand how to execute the renewal of that book in the most effective way
You’ll work with customers directly to provide renewal contracts, negotiate terms, position additional services and escalate issues to other Customer Success and Sales teams
You’ll work with BI, Customer Marketing and Finance to understand trends and make recommendations on how to solve for those trends to increase retention rates
Quoting and building the renewal opportunities as well as order forms for the Renewal team
Work reactively on cancellation requests
Assist the team with closing out opportunities by cross-checking paperwork and data to ensure accuracy in SalesForce
Accurately forecast your book of business and provide that forecast and detail to leadership
Propose and build processes that will aid in the automation of renewal workflow
Act as liaison between Finance, Sales, and Customers
Assisting the Billing team with collections
Uncover trends in subscription automation practices that can improve the customer success renewal workflow

Basic Qualifications

Aptitude for and interest in workflow processes and automation
Ability to organize and prioritize activities
Ability to work with customers in a customer service and sales environment
Ability to work internally and cross functionally as an advocate for your customers
Ability to forecast and communicate to leadership
Strong understanding of the outreach.io tool and Salesforce
Ability to work independently
Strong oral and written communication skills

The base salary range for this role is $50,000 - $80,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

Why You’ll Love It Here

• Generous medical, dental, and vision coverage for full-time employees and their dependents

• Flexible time off

• 401k to help you save for the future

• Company-organized and personal paid volunteer days to support the community that supports us

• Fun company and team outings (or virtual events these days!) because we play just as hard as we work

• Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women’s Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans

• A parental leave program that includes not just extended time off but options for a paid night nurse, gradual return to work, and the Gottman Institute’s Bringing Home Baby course for new parents

• Employee referral bonuses to encourage the addition of great new people to the team

• Plus, unlimited snacks and beverages in our kitchen

• We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

1,001-5,000 employees

Website

Sales engagement platform

Company Overview

Outreach is on a mission to solve sales problems. The company operates the number one sales engagement platform that helps companies dramatically increase productivity and drive smarter engagement with their customers.

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.
Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.
401k: A competitive plan to help you save for retirement.
Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.

Company Core Values

We are hungry craftspeople - we’re obsessed with continuous improvement.
We have grit and perseverance - we know that true champions have the will to break through walls.
We are one with our customers - we treat their pain and success as our own.
We’re always honest - with ourselves, our colleagues and our community.
We got your back - working at Outreach means you’re part of a family where no matter what, we’ll help you accomplish ever great feats and celebrate with you.
We take ownership - each of us is responsible for our collective success, and we expect you to represent your authentic self.
We find strength in diversity, equity and inclusion - we go out of our way to find different points of view that challenge our own perspective