Manager Customer Success

About Squad

Squad is a sports technology startup revolutionizing the areas of fan engagement, monetization, and data with professional sports. With our patented technology, Squad uniquely enables professional sports teams and leagues to much more effectively engage their fans, and thereby understand significantly more about who they are, and better monetize them.

Our software lives as an integration within team and league mobile applications. Read more about our approach to creating the fan-first era of engagement in the Sports Business Journal here.

Squad is at an exciting and important juncture to scale the business and we’re looking to build the team that will get us to the next level. We have open positions across engineering, operations/finance, business development, customer success, and product. We’re looking for individuals who are curious, collaborative, enthusiastic, and willing to learn. We value perspectives of all team members, no matter their level.

For the Customer Success Manager, you will play a pivotal role making our customers (professional sports teams) successful in extracting the most value out of our technology. You will be strategically minded, while also able to execute at the most excellent levels. Our customers will love you because you're responsive, thoughtful, communicative, knowledgeable, and can have a great command of their sport. You'll also have a strong command of data that leads to valuable data insights for our customers, and key stakeholders.

What You’ll Do 

• Develop, execute and standardize a successful onboarding process for each customer

• Be a strategic partner to our customers as it pertains to how they can get even more value from Squad's technology

• Manage the customer engagement calendar and execute the weekly initiatives with the customers during the season

• Iterate, and develop the data insights reports shared with our customers on a monthly basis

• Assist customers in their fan marketing initiatives as it pertains to Squad

• Work with our business development team to coordinate deals and promos from key brand sponsors

• Work with engineering to ensure platform customizations are implemented specifically for each customer

What We’re Looking For 

• Minimum of 2 years in a customer support/success role

• Someone who is very passionate about soccer (MLS, FIFA, etc)

• Someone who is Incredibly strategic in nature, forward thinking, and a self starter

• Someone who is strong at analyzing data and being able to extract insights

• Problem solver, and can think on their feet

• Exceptional verbal and written communication skills 

• Enthusiasm for the company, and its growth potential

• Someone who possesses a can-do attitude

• Amazing human beings :)

Compensation & Perks 

• Competitive compensation plan

• Medical, Dental and Vision insurance benefits

• Other competitive perks

You will be based in our Asheville, NC office