Strategic Solution Executive

Make a difference. Be happy. Grow your career.

Job Profile Summary

The Strategic Solution Executive is a trusted solution advisor and content-deep executive to Nordic’s valued clients: building strong client relationships in the areas relevant to their solution focus, bringing thought leadership and industry content to our clients as a representative of Nordic, collaborating with Nordic Business Line delivery executives to match and revise Nordic solutions to meet client needs, leading and supporting business development and growth opportunities in their area of focus, and prospecting new opportunities within existing Nordic clients and new clients to expand Nordic’s brand and services.

To be successful in this role, the ServiceNow Strategic Solution Executive should have demonstrated success in the following:

• Having deep knowledge of ServiceNow’s architecture, functionality, and GTM approach with history of ServiceNow delivery and sales leadership in the healthcare provider market
• Creating strong relationships with ServiceNow and ServiceNow customers to leverage as needed to inform best practice recommendations for Nordic clients
• Architecting consulting and managed services solutions that leverage the ServiceNow platform by applying design thinking to improve user experience and operational efficiency such as PMOaaS and IT Service Management
• Leading and managing change associated with successful adoption of ServiceNow and other digital tools and platforms across stakeholder groups focused on healthcare market
• Articulating platform value to the strategic priorities, operating models and KPIs of Nordic’s client’s C-suite, operational leadership and IT leadership teams
• Developing innovative GTM approaches for consulting delivery and sales related to ServiceNow services and platform optimization
• Serving as a thought leader within the health IT industry
• Demonstrating tireless commitment to delivery excellence

Job Description

Key Responsibilities

The Strategic Solution Executive will work across multiple accounts, to originate and support revenue growth in their solution area, incorporating Nordic’s service catalog across any lines of business (Transformation & Innovation Services, Implementation Services, Staffing Services, and Managed Services). Key responsibilities, aligned to key areas of focus and collaboration, include but are not limited to:

Delivery Engagement

• Collaborate and partner with Delivery leaders to develop go-to-market (GTM) strategy, roadmap, messaging, and engagement​ plan
• Define and coordinate development of GTM content, approaches and artifacts, working collaboratively with Delivery and Marketing team members
• Contribute to solution design approach, plan and pricing approach in collaboration with Delivery leaders
• Elevate Nordic’s market differentiators in GTM solution planning and GTM messaging

Partnership Leadership

• Develop relationships with related solution vendors, collaborating with Nordic Partnership and Delivery leaders, to expand Nordic’s GTM sales approach
• Provide feedback on partnership success in driving solution sales and revenue

Client Engagement

• Provide Sales team members with strategic solution insights, coaching, mentoring and leadership​
• Align solution messaging to customer personas​ to expand Nordic’s value proposition to our customers’ strategic plans and priorities
  • Identify and develop relationships with client buyers within existing clients.
  • Identify and develop relationships with client buyers at new and dormant clients
• Enable GTM campaigns in collaboration with Delivery leaders and Marketing​
• Develop workshop approaches focused on Solution sales, elevating Nordic GTM approach
• Coordinate with other Nordic teams and resources to develop content for delivery and/or presentation to client
  • Facilitate introduction of Delivery and Sales team members to client for long-term relationship development and ownership
  • Maintain contact and communication with clients to help ensure smooth delivery start-up and relationship strength as part of Nordic’s commitment to being 100% referenceable

Sales Leadership

• Demonstrate a high sense of urgency, with ability to independently drive opportunities and revenue through existing and new accounts
• Follow Nordic standard processes while identifying, developing, managing, and winning solution sales opportunities
• Develop and manage a pipeline of opportunities to satisfy individual, regional, and team metrics
• Display leadership skills that best represent Nordic’s Maxims and commitment to 100% referenceability, both internally and externally
• Lead coordination, creation and delivery of customized proposals in response to client RFP specific to solution
• Represent Nordic at industry conferences and events, focused on discovering opportunities and leads that result in Nordic revenue
• Adhere to Nordic’s sales discipline requirements related to documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
• Work on internal business operations projects that may be assigned on an ad hoc basis and assist in other corporate initiatives as necessary, directed, assigned, or requested

Skills and Experience

• Must demonstrate and embody Nordic’s Maxims
• Bachelor’s degree or 10+ years equivalent experience
• Proven leadership experience in sales and delivery of professional services within healthcare market related to the area of strategic solution focus
• Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization, focusing on senior executive relationships
• Proven, resilient and tenacious aptitude and capacity to drive customer success and happiness
• Experience working in a fast-paced, solutions-oriented environment where anticipation of client needs and GTM creativity is a frequent need
• Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members as part of go-to-market solution strategy and plan
• Effective communication skills, both internally and with customers
• Excellent content production capability as a vehicle to communicate solutions to internal and external markets and stakeholders
• Strong sales documentation and performance management discipline
• Experience in developing and deriving value from partner relationships to drive solution revenue growth
• Appreciates and supports the acceleration of change within both Nordic and our client’s as a new operating standard

Additional details

• Willingness to travel up to 75% of the time
• Must be accessible and available to perform work functions at any time, including nights, weekends and holidays

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.