Full-Time

Major Dealer Account Specialist

Posted on 9/18/2024

Openlane

Openlane

51-200 employees

Online marketplace for wholesale vehicle transactions

Automotive & Transportation

Junior, Mid

Carmel, IN, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Data Analysis
Requirements
  • 2-3 years of experience in customer service or account management.
  • College degree or equivalent work experience.
  • Experience in a collections role/environment.
  • Familiarity with concepts, procedures, and processes typically used in the automotive and financial services industries.
  • Experience using Customer relationship management (CRM) tools.
  • Strong organizational, clerical, oral, and written language skills.
Responsibilities
  • Make funding determinations based on daily dealer account usage across multiple data points.
  • Communicate to the dealer current account status and provide resolutions to any issues encountered.
  • Possess authority to approve or deny floorings based on an accounts business model or when risk is identified.
  • Analyze account trends.
  • Effectively promote other OPENLANE businesses’ products and services to customers.
  • Understand and operate within compliance of all applicable laws and codes for the assigned geographic area.

Openlane operates an online marketplace specifically designed for car dealers in the wholesale automotive market. The platform allows dealers to buy and sell vehicles in bulk, providing access to a wide inventory that includes dealer trades, commercial vehicles, and off-lease exclusives. Openlane simplifies the buying process by offering detailed vehicle reports, which help dealers understand the condition and history of the vehicles they are purchasing, thereby reducing risk and guesswork. Unlike many competitors, Openlane focuses on transparency and ease of use, ensuring that dealers can make informed decisions. The company generates revenue through transaction fees for listings and sales, as well as additional services like vehicle inspections. The main goal of Openlane is to enhance the efficiency and profitability of car dealers by providing them with a comprehensive and user-friendly platform.

Company Stage

IPO

Total Funding

N/A

Headquarters

Redwood City, California

Founded

1997

Simplify Jobs

Simplify's Take

What believers are saying

  • Openlane's national reach offers dealers access to a vast inventory of vehicles.
  • Automated Absolute Sale feature increases transaction speed and seller convenience.
  • Recent investments indicate strong financial confidence in Openlane's growth potential.

What critics are saying

  • Dependence on transaction fees may be vulnerable to market fluctuations.
  • Migration to AWS cloud services could face technical challenges.
  • Intense competition in the online automotive marketplace could impact market share.

What makes Openlane unique

  • Openlane offers a comprehensive online marketplace for wholesale automotive transactions.
  • The platform provides detailed vehicle reports, reducing risk for car dealers.
  • Code Boost IQ enhances vehicle inspections with AI-driven OBD2 intelligence.

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