Full-Time

Support Engineer

Tier 1, Salesforce Certified

Posted on 2/13/2025

Litify

Litify

51-200 employees

Legal operating systems and case management software

Compensation Overview

$75kAnnually

+ Bonus + Benefits

Junior, Mid

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Requirements
  • 1-3 years of technical customer facing experience (preferably in the SaaS space)
  • 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
  • A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day
  • Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
  • Excellent judgment, analytical thinking, and attention to detail
  • Superb time management and organizational skills
  • Ability to work in an ever-changing and fast-paced environment
  • Capable of communicating technical information to non-technical audiences and catering communication to needs of customers
  • Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
  • Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders.
Responsibilities
  • Work directly with customers to complex Salesforce/Litify issues and answer technical questions
  • Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
  • Reproduce issues in Salesforce sandboxes and demo orgs
  • Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support
  • Work closely with Customer Success Managers to collaborate on potential solutions and next steps
  • Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations (Flows, etc.))
  • Participate in special projects such as providing support for products in beta
  • Develop knowledgebase articles and video walkthroughs for the Litify Community
  • Contribute to Support Engineering’s culture of collaboration, continuous improvement, and positivity.
Desired Qualifications
  • A bachelor’s degree from an accredited university is a plus
  • Familiarity with APIs and how they work (POST/PATCH/PUT/GET)
  • Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench)
  • Experience with Web Debugging tools ( Postman/Browser Dev Console/Telerik )
  • Understanding of web technologies ( HTML, CSS, and JS )
  • Familiarity with SSO Technology (SAML/Oauth)
  • Previous experience working on a SaaS platform/company
  • Experience converting processes/fixes into neatly organized content
  • Familiarity with the legal industry and/or accounting.

Litify offers legal operating systems and case management software that helps law firms, corporate legal departments, and government agencies work more efficiently. Its platform integrates various legal processes, enabling teams to collaborate, automate tasks, and access real-time data analytics. Unlike competitors, Litify focuses on providing a flexible and secure solution tailored to the legal industry, with a subscription-based model that ensures clients receive ongoing support and updates. The company's goal is to streamline legal workflows and help clients achieve their business objectives effectively.

Company Size

51-200

Company Stage

Series A

Total Funding

$57.1M

Headquarters

New York City, New York

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Litify achieved 54% revenue growth in 2023, indicating strong market demand.
  • The platform supports over 400 enterprise clients, showcasing its scalability and reliability.
  • Growing demand for AI and data security in legal tech aligns with Litify's offerings.

What critics are saying

  • Increased competition from emerging legal tech startups threatens Litify's market share.
  • Reliance on Salesforce could pose risks if pricing or terms change unfavorably.
  • Recent leadership changes may disrupt strategy and client relationships.

What makes Litify unique

  • Litify integrates Salesforce for a comprehensive legal management solution.
  • The platform offers AI-based document management, enhancing efficiency in legal operations.
  • Litify provides robust data analytics for informed decision-making in legal practices.

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Benefits

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

-3%

1 year growth

-3%

2 year growth

-3%
Law360
Aug 8th, 2024
Litify Launches AI-Based Document Management Product

Litify launches ai-based document management product.

Business Wire
Feb 28th, 2024
Litify Announces Record Performance In 2023

NEW YORK--(BUSINESS WIRE)--Litify, the all-in-one legal platform for law firms and in-house legal teams, today announced record company performance in 2023. The legal platform is now used by 400+ enterprise clients and 55K+ legal professionals, primarily in personal injury, insurance defense, and immigration law firms and the in-house legal departments of Fortune 500 companies across North America and Europe. The company’s results reveal 54% growth in revenue year-over-year while expanding profitability. “2023 was a standout year for Litify and is a testament to the way our clients are advancing the legal industry. Our customers work across a diverse set of practice areas, but something they all share is a drive to continuously innovate and improve their businesses. I’m impressed by their results on our platform — and grateful that they choose Litify to transform their operations,” said Litify CEO Curtis Brewer

Connect CRE
Feb 23rd, 2024
Legal Tech Startup Litify Moves HQ to Midtown

Litify, a legal tech startup, has relocated its NYC headquarters from Brooklyn to Midtown, New York Business Journal reported.

Bizjournals
Feb 21st, 2024
Litify moves its New York City headquarters to Manhattan

Litify, a legal technology startup, has moved its New York City headquarters to Manhattan.

Tullahoma News
Dec 22nd, 2023
Litify Further Strengthens Executive Team With New Chief Product Officer

Litify, the legal industry's leading solution for law firms and in-house legal departments, has appointed software executive Lauren Rothrock as Chief Product Officer.

INACTIVE