RIA Operations Specialist

The RIA Operations Specialist will serve as the expert on all aspects of our managed account model management and trading platform, as well as all associated custody, clearance, and order execution processing. The Operations Specialist will intimately understand how our Portfolio Administration Technologies, Envestnet and Orion, are used to facilitate a strategy, from proposal through to account investing. They will be expected to fully understand our policies and procedures around all aspects of advisory operations and be able to effectively communicate those to our IARs. The candidate will also work on various reports on a periodic basis which may include communication with different areas within the company. This role will be instrumental in contributing to the operation’s broad approach to driving growth efficiency across the customer lifecycle.

You are

A consummate professional with excellent verbal and written communication skills. You are self-motivated and goal oriented, and you thrive in a fast-paced environment where best in class customer service is your standard. You are patient, empathetic, detail orientated, and work well independently in a team setting.

You will

• Complete operational tasks related to New Accounts and Maintenance items in Pershing and Envestnet

• Demonstrate proficiency in service and administrative functions, with expertise in intricate service offerings and operational systems.

• Participate in our Quality Assurance program by reviewing processed items, reporting outcome and training according to documented procedures

• Develop, analyze, and maintain metrics for measuring

• Serve as point of contact for customer inquiries from our Investment Advisers, 3rd Party sponsors, and other internal Guardian teams

• Support peer-to-peer guidance and education in the areas of routine, specialty, or complex product knowledge or processing systems.

• Communicate with partners across various platforms(such as phone, email) to respond to and resolve outstanding items.

• Collaborate with various internal departments including: Compliance, licensing, operations, internal clearing firm, and 3rd Party Sponsors/Envestnet

You have

• 3 or more years of Advisory Operations industry experience

• College degree or equivalent work experience. Securities license preferred (Series 7 or 6)

• Knowledge of retail client onboarding/new account process and advisory products

• The skills for multi-tasking, collaboration with others, and excellent time management/organizational skills

• Possess a high degree of self-confidence, work independently and have rapid decision-making ability. Must demonstrate strong and analytical and organizational skills.

• Demonstrate ownership and follow through when reviewing workflows, exceptions and anomalies and offer practical solutions.

• Proficiency in Outlook, Microsoft Word and creating Excel spreadsheets and PowerPoint presentations is preferred.

Nice to have

• Experience in the managed account space, specifically with Envestnet or Orion systems

• Experience with Pershing, Fidelity or Schwab custodial systems

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.