Head of Salesforce Professional Services @ Aquiva Labs

Consulting (1)

LOCATION - US or Canada (Atlantic, Eastern, or Central Time Zone)
No visa sponsorship can be provided at the moment.

We are looking for a commercial, customer-facing leader to build and scale our Salesforce Professional Services function across North America and Europe. This is not a traditional delivery management role - we’re looking for someone who thrives in early-stage, high-growth environments and can shape the PS function into a revenue-generating, scalable part of our business.

You’ll lead Professional Services as a strategic partner to Sales and Engineering, while also stepping in as a consultant or architect on high-value client engagements to ensure impact and credibility.

The ideal candidate combines strong delivery discipline with commercial acumen, experience managing hybrid teams (FTEs, contractors, partners), and the ability to drive both operational excellence and client expansion.

Lead and scale a high-performing PS team across client engagements
Commercial accountability (P&L performance)
Delivery health and customer success metrics (CSAT, margin, utilisation)
Activate and evolve our internal delivery methodology and reusable assets, turning IP into leverage
Provide thought leadership and expert guidance to clients, helping them address complex business challenges and achieve their goals
Represent PS in commercial conversations and build credibility with clients
Recruit and develop a team of consultants, architects and delivery leads, with an emphasis on autonomy, accountability, and execution
Act as a force multiplier - identifying opportunities, positioning services, and helping win and expand accounts
Partner closely with sales, pre-sales and engineering teams to influence how we go to market and deliver value
Act as a billable consultant/architect/delivery lead (based on your skillset) on key strategic engagements (~50%)
Travel 25–50% as needed to support key clients and build trusted relationships on the ground.

Requirements:

Proven experience building or scaling a services organisation
Experience working for a Salesforce SI or as part of Salesforce’s internal PS team
Deep Salesforce knowledge - you worked as a consultant, business analyst or architect in the past
Commercial fluency: understands PS economics, knows how to grow revenue while maintaining delivery quality
Demonstrated ability to translate strategic business needs into practical consulting outcomes that unlock billable value, recurring revenue streams, and adoption growth
Strong leadership and coaching skills - able to develop individuals and build an accountable, values-led team
Experience working in fast-paced, high-change environments; thrives on ownership and clarity of outcomes
Strategic thinker with operational discipline - capable of thinking ahead while keeping the trains running
Experience in leading technical and business workshops
Fluent English speaker with excellent communication skills and the ability to actively listen, create, and sell a vision to inspire others
Ability to create and deliver compelling customer-facing presentations and demos
Experience in building and maintaining long-term trusted relationships
Fast learner, detail-oriented, with strong problem-solving abilities
Strong industry knowledge in at least one of the following: high tech, TTH (transportation, travel & hospitality), HLS (health and life sciences) or financial services (banking, insurance, wealth and asset management)
Must be committed to personal development and maintaining relevance, both in industry trends and technology solutions

Desirable:

Salesforce certification(s) are not mandatory but preferred (Platform App Builder, Developer I and II, Sharing and Visibility Architect, Data Architect, Application Architect, Integration Architect, Identity and Access Management Architect, Development Lifecycle and Deployment Architect, System Architect, Marketing Cloud Developer, Marketing Cloud Email Specialist, and any of the Consultant certifications)
MBA, in addition to formal technical education
Familiarity with hybrid cloud, integrations, and technical delivery in multi-platform environments
Interest in data and AI with some hands-on experience related to Data Cloud and Agentforce
Experience with one of the following: MuleSoft, Heroku, Marketing Cloud, AWS

Head of Salesforce Professional Services

Salesforce Professional Services

Aquiva Labs

Simplify's Take

What believers are saying

What critics are saying

What makes Aquiva Labs unique

Benefits