Senior Analyst

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

The Senior Analyst, Security Operations position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities.

VSAT is a 24x7x365 operation that is responsible for responding to all court orders, search warrants, surveillances (if designated as a backup) served on the company for customer records and providing support (onsite) for all life-threatening situations.  The senior analyst is accountable for meeting and exceeding the 2025 operational business metrics while simultaneously safeguarding customer information/business records and providing a 5-star customer experience.

This is a fast-paced environment that provides the opportunity to work individually and as a part of a team to achieve goals. The workload is a combination of calls and cases. For the vast majority of life-threatening situations, a senior analyst will need to understand the situation, engage with caller to determine best tools/info to locate device or when to utilize additional means to assist of location. The ability to multi-task is indispensable. Shifts are likely to include overnight and weekend hours. Schedule may be a 4/40 workweek. You will be required to work a minimum of three holidays to ensure 24x7x365 coverage. Shifts are static until changed to meet the needs of the business. Provisions are provided during inclement weather in the event employees must remain onsite to maintain the operation. Need to obtain and maintain security clearance with the willingness to adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.

Responsibilities will include:

• Communicating with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters (i.e., location).

• Demonstrating a keen ability to multi-task while still making sound decisions under high pressure situations, life and death situations.

• Ensuring that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures. This includes validating, logging and responding to all court orders and search warrants served upon the company for customer records (i.e., transaction detail and location).

• Understanding the applications and systems necessary to track, process and respond to life threatening /emergency situations, court orders, warrants which requires the ability to navigate in upwards of 20 different network systems.  

• Demonstrating sound decision making and understanding of when a matter needs to be escalated /referred to management to achieve the best possible outcome for all parties.

• Collaborating with appropriate departments specifically with Network/Security/Legal; whereby providing guidance on matters relating to the release of company records.

• Providing value-add feedback to leadership on call/case handling and advise on current operational gaps from hands on level in order to drive quality improvement.

• Communicating effectively as you will be provided opportunities to facilitate educational presentations for law enforcement agencies/organizations to further demonstrate our commitment to and support of public safety.

• Learning about and adapting to rapid changes in technology which may require pre-release type of acceptance on testing of new enhancements to determine its overall effectiveness and reliability.

• Managing workload effectively to complete high priority task with compliance guidelines.

What we’re looking for...

You’ll need to have:

• Bachelor's degree or four or more years of work experience.

• Three or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Wireless, legal, customer service or technical support experience.

• Must be able to obtain National Security Clearance with the willingness to adhere to all ongoing requirements.

• Ability to adhere to an in-office schedule including nights, weekends and holidays.

Even better if you have one or more of the following:

• Proficiency with the use of Verizon Wireless billing/network systems.

• Knowledge of Verizon Wireless Network and call processing.

• Paralegal experience.

• Proven interpersonal and organizational/prioritization skills.

• Proven oral and written communication skills.

• Proven ability to make critical decisions independent of direct supervision.

• Experience as a leader who collaborates with others to achieve results.

• Proven ability to drive results and demonstrate good judgement.

• Ability to prioritize and multitask, without sacrificing attention to detail.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

In this worksite-based role, you'll work onsite at a defined location(s).

Scheduled Weekly Hours

40

Equal Employment Opportunity 

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.