Full-Time
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Goodwill Industries of New Mexico
51-200 employees
Nonprofit delivering job training and services
Compensation Overview
$16/hr
Albuquerque, NM, USA
In Person
Category
 Operations & Logistics (1) |
|---|
Required Skills
Customer Service
Requirements
- Knowledge of organizational practices, policies and procedures.
- Knowledge of and compliance with all safety policies and procedures.
- Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
- Knowledge of data entry and computer software.
- Knowledge of document retention.
- Knowledge of office functions, procedures, and policies.
- Skill in operating various word-processing, spreadsheets and database software programs in a Windows environment.
- Ability to exhibit excellent customer service skills.
- Ability to read, write and understand English.
- Ability to carry out instructions in verbal and written format.
- Ability to enter data information quickly, accurately, and with attention to detail.
- Ability to gather data, compile information, and prepare reports.
- Ability to verify data input and correct errors.
- Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds and people with disabilities.
- Ability to work extended hours and various work schedules.
- Ability to maintain confidentiality.
- Ability to work independently and demonstrate time management skills.
- Ability to handle multiple tasks and meet deadlines.
- Physical Demands and Work Environment: While performing the duties of the job, the employee is regularly required to use hands, fingers, handle, or feel; reach with hands and arms; see, talk and hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to stoop, kneel, crouch, crawl and lift/move up to 25lbs and may occasionally be exposed to outside weather conditions. Specific vision requirements include close vision, distance vision, color vision, and depth perception.
- Minimum Qualifications: The requirements listed below are representative of the knowledge, skills, and or abilities required for the position. Individuals must be able to pass a credit and criminal background check and drug test.
- High School Diploma/GED, associate’s degree preferred.
- Two years administrative and data entry experience or equivalent combination of education and experience.
Responsibilities
- Adherence to the attendance and punctuality policies of Goodwill.
- Exhibit excellent customer service skills as related to the position.
- Collects and verifies program information and provides follow up to collect missing program information, prior to input into data tracking system.
- Uses the HMIS data collection system to capture required information and uploads information on a daily basis.
- Provides program reports as directed to meet monthly and quarterly reporting requirements and local project management needs.
- Uploads HMIS data monthly or as required by the VA to the VA Repository.
- Participates in software and database training provided by various sources as required to maintain knowledge and proficiency.
- Coordinates with program managers from various departments that utilize HMIS to establish processes to submit data into HMIS.
- Receives and files associated paperwork appropriately.
- Cross references data to ensure accuracy and completeness; recognizes problems in source documents and notifies the program manager and the appropriate case manager.
- Inputs and retrieves alphabetical and numerical information in prescribed format, utilizing knowledge of various computer software packages.
- Creates, maintains, and purges specified files and logs as required; makes individual and/or mass corrections, modifications, and/or updates to files, as appropriate.
- Provides data tracking, program monitoring, and program reports.
- Performs data entry, verification, tracking and program reports in other required data tracking software systems as necessary.
- Ensures HIPAA compliance.
- Responsible for CARF compliance and maintaining standards in areas of responsibility.
- Implements CARF standards into all programs and follows professional ethics as set in the Code of Conduct/Business Ethics policy.
- Maintains confidentiality of all privileged information.
- Performs other incidental and related duties as required and assigned.
Goodwill Industries of New Mexico operates as a non-profit that helps people find work and get social services. It runs 20 retail stores and donation centers that sell donated clothing, housewares, and furniture to fund its programs. The organization offers free job skills training, job search help, veteran services, and monthly community career fairs. It partners with the New Mexico Corrections Department to assist formerly incarcerated individuals with reentry into the community and to reduce recidivism. Unlike others that rely on grants, Goodwill NM funds its services through the sale of donated goods, making its model self-sustaining. Its goal is to strengthen New Mexico’s workforce by equipping residents with skills, connecting them to employers, and supporting successful reentry and social services.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Albuquerque, New Mexico
Founded
N/A
Simplify's Take
What believers are saying
- Workforce funding rises 15% in 2026 budget for veterans and reentry.
- Sustainable retail demand grows 22% in NM thrift sector in 2025.
- CARF re-accreditation in March 2026 boosts grant eligibility.
What critics are saying
- Budget cuts end Veteran Family Services, losing 20-30% clients in Albuquerque.
- ThriftBooks diverts 15-25% clothing donations from drop-off sites.
- NM Corrections terminates reentry contract for Working Classroom's digital training.
What makes Goodwill Industries of New Mexico unique
- Provides free job skills training across all 33 New Mexico counties.
- Partners with NM Corrections for reentry services reducing recidivism.
- Hosts monthly community career fairs connecting job seekers to employers.
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Benefits
Flexible Work Hours