GEICO is seeking a Senior Manager, Engineering Operations to lead the Field Engineering Operations team supporting over 35,000 associates.

In this role, you will be responsible for overseeing vendor management, budget planning and reporting, operational reporting, vulnerability remediation, reporting and dashboarding. With an engineering mindset focused on self-service and automation, you will drive efficiency and innovation, ensuring GEICO’s Field Operations teams are driving efficiency, delivering an elevated experience for GEICO associates.

Job Responsibilities:

Vendor Management: 

• Lead and manage relationships with external vendors to ensure services are delivered according to SLAs and organizational needs.

• Partner with Supplier Management to negotiate contracts and oversee vendor performance, ensuring alignment with business goals, cost-effectiveness, and service quality.

Budget Planning & Reporting: 

• Own the budgeting process for Field Engineering, including forecasting, planning, and financial reporting.

• Analyze spending trends and identify opportunities for cost savings while maintaining operational excellence.

Operational Reporting & Dashboards: 

• Design, build, and manage operational dashboards to monitor key performance indicators (KPIs) and provide real-time insights into field operations.

• Deliver actionable reports to senior leadership on operational performance, efficiency metrics, and service health.

Vulnerability Remediation: 

• Collaborate with cybersecurity teams to manage vulnerability remediation processes, ensuring all identified risks are addressed swiftly and effectively.

• Develop and implement continuous monitoring and patch management strategies to minimize exposure to security risks.

Managing Operational Routines: 

• Oversee daily operational routines across all Field Engineering teams to ensure seamless service delivery, adherence to SLAs, and optimized processes.

• Lead initiatives to streamline operations, reduce inefficiencies, and implement best practices across the department.

Engineering Mindset Focused on Self-Service & Automation: 

• Champion automation and self-service tools to empower teams and end users to resolve common issues independently.

• Lead efforts to automate routine operational tasks, reducing manual intervention and improving overall system reliability and scalability.

Team Leadership & Development: 

• Lead, mentor, and develop high-performing teams, fostering a culture of innovation, collaboration, and continuous improvement.

• Provide strategic direction, aligning team objectives with GEICO’s broader business goals and technological strategies.

Basic Qualifications:

• Bachelor’s degree in Engineering, Computer Science, Information Technology, Business or comparable experience.

• At least 8years of experience in Tech Operations, Engineering, or a related role, with at least 5 years in a leadership or managerial position.

• At least 5 years’ experience in vendor management, budget planning, operational reporting, and managing day-to-day Tech operations.

• Background in vulnerability remediation and security practices.

• Demonstrated experience in designing and implementing or supporting projects to deliver self-service and automation solutions.

• Solid understanding of dashboard and reporting tools, with the ability to visualize complex data into actionable insights.

Preferred SkillsQualifications:

• Experience working in large, distributed environments supporting 30,000+ users.

• Familiarity with cloud platforms, automation tools, and modern IT infrastructure.

• Strong analytical skills with a focus on process improvement and operational efficiency.

• Excellent leadership and team management skills with a focus on driving efficiency and operational excellence.