Full-Time

Patient Registration

Customer Service Representative

Posted on 8/20/2026

R1 RCM

R1 RCM

10,001+ employees

Technology-driven revenue cycle management for providers

Compensation Overview

$16.61 - $22.95/hr

Milwaukee, WI, USA

In Person

Monday–Friday, 7:00 a.m.–3:30 p.m., with rotating weekends and holidays.

Bachelor's

Category
Customer Experience & Support (1)
Required Skills
Customer Service
Data Analysis

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Requirements
  • A High School Diploma or GED is required.
  • Strong customer service experience is required.
  • The ability to pass a background check and drug test and meet vaccination requirements is required.
Responsibilities
  • Help patients navigate the registration process.
  • Answer patient questions with confidence, clarity, and compassion.
  • Gather accurate information quickly in a fast-paced environment.
  • Work across multiple computer systems to register patients efficiently.
  • Answer phones and gather information quickly and accurately.
  • Assist patients who may be ill, anxious, or confused.
  • Navigate diverse insurance plans and coverage details.
  • Adapt to interruptions from clinical teams during urgent care situations.
  • Build rapport and ease patient concerns in real time.
Desired Qualifications
  • Medical or healthcare experience is preferred but not required.

R1 RCM provides revenue cycle management solutions for healthcare providers, helping hospitals, health systems, and physician groups manage patient service revenue from registration to denials. It uses technology and automation to streamline front-end, middle, and back-end workflows, aiming to reduce costs and increase net patient revenue while improving the patient experience. The company differentiates by offering end-to-end RCM across the full revenue cycle under long-term contracts with performance-based incentives, consolidating vendors and enabling data-driven insights. Its goal is to reduce administrative waste and improve financial performance so providers can focus more on patient care.

Company Size

10,001+

Company Stage

IPO

Headquarters

Murray, Utah

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 18, 2026 Phare OS reached providers with $76 billion in net patient revenue.
  • April 2026 deployments reportedly cut cycle time five days and resolve over 40% denials autonomously.
  • June 9, 2026 CIO hire Eric Tagliere signals aggressive technology-first execution and AI investment.

What critics are saying

  • R1 settled the Dignity Health data breach for $675,000, exposing patient-data security weaknesses.
  • Delaware Chancery litigation over Ascension-TowerBrook control still shadows governance and fiduciary trust.
  • If Phare OS misses ROI, hospitals replace R1 with bundled Epic, Optum, or revenue-cycle rivals.

What makes R1 RCM unique

  • Phare OS spans authorization, coding, denials, and adjudication across one workflow.
  • R1 serves 95 of the top 100 U.S. health systems, anchoring enterprise scale.
  • Humata acquisition on August 18, 2026 deepens AI prior-authorization automation inside Phare OS.

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Benefits

Performance Bonus

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

2%
HealthTech HotSpot
Aug 19th, 2026
Sterlington advises Humata Health Founder and CEO on acquisition by R1.

Sterlington advises Humata Health Founder and CEO on acquisition by R1. NEW YORK-(BUSINESS WIRE)-Sterlington is advising Jeremy Friese, MD, Founder and Chief Executive Officer of Humata Health (Humata) in connection with the company's acquisition by R1 RCM Inc., a leader in healthcare revenue management. Sterlington is advising the CEO on all aspects of the transaction. Humata is a leading health tech company providing AI-powered, touchless prior authorization solutions for health systems, payers, and patients. Its mission is to make prior authorization easy and seamless for providers, payers, and patients. The Sterlington team was led by Executive Compensation partner Jeremy Goldstein, Corporate partner Christopher Harrison, Executive Compensation partner Audry Casusol, and Corporate partner Michael Gilligan. This transaction marks Sterlington's latest healthcare-sector engagement, following Designs for Health, Florida Cancer Specialists & Research Institute, and Avanos Medical. About Sterlington Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, HealthTech HotSpot LLC focus on the economic as well as the legal aspects of its matters. Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses.

Yahoo Finance
Aug 18th, 2026
R1 to acquire Humata Health, adding AI-powered prior authorisation automation to Phare OS

R1 RCM has entered into an agreement to acquire Humata Health, a leader in AI-powered prior authorisation automation. The acquisition will enhance R1's Phare Operating System, expanding its AI capabilities to help healthcare providers reduce administrative complexity and improve financial outcomes. Prior authorisations are a leading cause of denials and frustration for health systems, clinicians, and patients. A recent KFF survey found one-third of insured adults identified prior authorisation as the biggest burden when accessing healthcare. Humata's solution enables providers to achieve up to a 96% first-pass approval rate whilst reducing write-offs by 30%, rescheduled appointments by 83%, and staff touches by 45%. The technology will integrate with Phare OS to support real-time authorisations and deeper collaboration between payers and providers.

R1 RCM
Jul 15th, 2026
Building the foundations of financial and clinical success.

Building the foundations of financial and clinical success. Date 07/15/2026 How Lincoln Health targets stable growth to power investment. Lincoln Health is on a mission to serve its communities, and for the system's 70-year-old hospital in Hugo, Colorado that means modernizing and building new facilities. But for a rural health system operating on limited resources, that can be a daunting challenge. Learn how Lincoln Health chose to partner with R1 to improve their overall financial performance and stability, and why the relationship is a cornerstone of their strategy for capital improvement.

Medikode
Jun 19th, 2026
R1 Phare OS: medical coding meets real-time adjudication.

R1 Phare OS: medical coding meets real-time adjudication. June 19, 2026 On June 18, 2026, R1 - the healthcare revenue management company that works with 95 of the top 100 U.S. health systems - announced two new capabilities inside its Phare OS platform: Payer Atlas and Phare Intelligence. The stated goal is to resolve claims "as care happens, not weeks later." That framing deserves attention, because it implies a fundamental shift in how medical coding fits into the revenue cycle. Why claims resolution takes so long. The typical claim lifecycle unfolds in a sequence that hasn't changed much in decades. A patient encounter is documented, a coder assigns diagnosis and procedure codes, the claim is constructed and submitted, a payer reviews it against a policy rulebook, and - weeks later - a payment or denial arrives. At each handoff, information is translated from one language to another: clinical to coding, coding to claim, claim to payer interpretation. That translation chain is where friction accumulates and denials are born. Payers and providers have historically operated from different data models, and every mismatch in how a clinical fact is coded versus how a payer expects to see it documented creates the conditions for a rejection. Medical coders sit at one of the most consequential translation points in that chain. Payer Atlas: 1,500 payer connections at scale. The first new Phare OS capability is Payer Atlas, a proprietary intelligence layer with more than 1,500 payer connections and more than 600 million payer transactions processed annually. The premise is that payer behavior - what gets denied, under what circumstances, and by which plans - is learnable when you have enough transactional data. Payer Atlas converts that accumulated intelligence into prospective guidance that providers can act on before a claim is submitted. In practice, this means code combinations can be pre-validated against known payer behaviors at the point of coding. For medical coders, that creates a qualitatively different kind of feedback loop. Instead of learning that a claim was denied three weeks ago, the system can flag in real time that a particular code pair tends to trigger a medical-necessity denial with a specific payer in a specific service line. The correction happens before the claim leaves the building. Phare Intelligence: reading the entire medical record. The second new capability, Phare Intelligence, addresses the most persistent limitation of AI-assisted coding tools: their reliance on structured data fields and keyword matching rather than the full clinical narrative. Phare Intelligence reads the entire medical record - unstructured notes, operative reports, discharge summaries, pathology findings - and interprets the record holistically to produce: * Accurate medical necessity determinations linked to clinical evidence in the record * ICD-10-CM diagnosis codes and procedure codes derived from full clinical context * Appeal justifications grounded in specific documentation from the patient's record * Flags for documentation gaps that could affect adjudication before the claim is submitted The distinction matters because clinical documentation rarely maps neatly to code descriptions. A surgical note might describe a complication in plain language without using ICD-10 terminology. A discharge summary might reference a comorbidity that changes DRG assignment, but only if the reader processes the entire document rather than scanning for keywords. Phare Intelligence is designed to catch those cases - the ones where coding accuracy depends on reading what a clinician actually wrote, not just matching structured fields. As Dr. Martin Seneviratne, Co-CEO of R37 (R1's AI innovation lab), put it in the announcement: "The revenue cycle has been stuck in a reactive, transactional model for decades, with providers and payers locked into an expensive back-and-forth that serves neither." What real-time adjudication means for medical coders. The long-term vision behind Phare OS - real-time adjudication - would compress the claim lifecycle dramatically. Rather than coding completing an encounter, a claim being submitted, and corrections happening weeks later in response to denials, the system would align clinical documentation, coding, and payer policy in or near real time. A claim would be effectively adjudicated before it reaches the payer, because every factor that influences payer decisions has already been addressed. For medical coders, that shift creates both new constraints and new value. The window for catching errors narrows. The expectation shifts from fixing denials reactively to preventing them prospectively. Coders who understand how payer logic maps to coding decisions - not just how to assign codes - will be the ones best positioned to add value in that environment. Coding review becomes a real-time quality control function rather than a pre-billing audit task. The scale that makes payer intelligence actionable. Phare OS is currently live across R1 customer organizations representing more than $76 billion in Net Patient Revenue. That scope gives R1 something most point solutions cannot offer: a transaction dataset large enough to make payer behavior genuinely predictable at the code level. With 600 million payer transactions flowing through Payer Atlas each year, patterns that would be invisible to a single health system - a payer's tendency to deny a specific E&M level for a particular diagnosis, for instance - become detectable and actionable intelligence across the platform. This is the infrastructure play behind real-time adjudication. Coding accuracy at scale isn't just about knowing the guidelines; it requires knowing how specific payers respond to specific code combinations in specific service lines. That knowledge requires transaction data at a volume that individual health systems rarely accumulate on their own. What CDI teams should watch. If Phare Intelligence reads entire records to generate codes and medical necessity determinations, the completeness and clarity of clinical documentation becomes more consequential than ever. Vague language in an operative note doesn't just create coding risk - it creates adjudication risk at the moment a claim enters the system. CDI teams that have focused on documenting principal diagnosis and CCs for DRG optimization will need to expand their frame to include the full clinical narrative that AI tools now consume directly. The shift underway is from documentation as a billing prerequisite to documentation as the primary data input for an AI-driven adjudication system. Getting documentation right the first time is no longer just about compliance - it is the mechanism by which real-time adjudication becomes possible. Preparing for the next phase of revenue cycle. The R1 Phare OS update signals where the broader market is heading, even for organizations that aren't R1 customers. Payer-specific coding intelligence is becoming a baseline expectation, not a differentiator. Full-record reading is supplanting keyword matching as the standard for AI-assisted coding. And real-time adjudication is the benchmark against which revenue cycle performance will increasingly be measured. Medical coders who understand both the clinical context and the payer landscape - and who can work alongside AI tools rather than around them - are best positioned for that transition. Medikode's automated medical coding platform is built for exactly this shift, combining AI-assisted coding with real-time accuracy feedback so providers are prepared as the industry moves toward real-time adjudication.

Yahoo Finance
Jun 9th, 2026
R1 appoints Eric Tagliere as chief information officer to drive AI-enabled growth

R1 RCM has appointed Eric Tagliere as chief information officer to drive technology strategy and innovation as the healthcare revenue management leader transitions from a labour-first to technology-first model. Tagliere brings over 30 years of technology leadership experience. He most recently served as chief technology officer at Humana, where he led cloud and technology modernisation efforts. Prior to that, he held the same role at Marriott International, overseeing digital engineering and the technology integration of Starwood Hotels & Resorts. In his new role, Tagliere will work to advance R1's AI-enabled technology platform and operations. R1 partners with 1,000 healthcare providers, including 95 of the top 100 US health systems, and processes over 270 million payer transactions annually.