Financial Navigator-St.Louis
Confirmed live in the last 24 hours
Kindbody

501-1,000 employees

Comprehensive fertility and reproductive healthcare provider
Company Overview
Kindbody stands out as a leading fertility clinic network and global family-building benefits provider, offering comprehensive reproductive care from preconception to menopause. With a team led by nationally recognized fertility experts like Dr. Bendikson, the company combines superior health outcomes with cost-effectiveness, making fertility care more accessible and affordable. As a trusted employee benefits solution for over 112 employers, Kindbody demonstrates its industry leadership and commitment to inclusivity in the workplace.
Consumer Goods
B2C

Company Stage

N/A

Total Funding

$279.7M

Founded

2018

Headquarters

Brooklyn, New York

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

119%
Locations
St. Louis, MO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Insurance
Finance & Banking
Requirements
  • Bachelor's Degree or Associate's Degree
  • 3+ years of healthcare front reception verification of benefits, prior authorization, and/or financial navigation experience in a fast-paced, customer-focused environment
  • Fertility clinic experience is a plus
  • A passion for women's health and fertility is a plus
  • Strong written and verbal communication skills & a team player
  • Willingness to be flexible, roll with the punches, multi-task, and troubleshoot problems
  • Detail-oriented with strong organizational skills
  • Exemplifies amazing customer service skills and professionalism
  • Experience in insurance verification of benefits and familiarity with medical terminology
Responsibilities
  • Manage assigned patients' financial matters throughout their Fertility Journey
  • Ensure that patients are well educated about the financial and insurance aspects of their care
  • Conduct patient financial consultations to review and answer questions related to financial policies and requirements
  • Verify eligibility and patient responsibility accumulations
  • Update patient accounts, including verification of insurance coverage and changes in patient information, with appropriate documentation
  • Manage inbound customer communication (phone and portal) and ensure all messages are answered in a timely fashion
  • Provide patient financial information
  • Provide self-pay pricing, review financial agreements, and collect cycle pre-payments
  • Review and approve loan payments from outside lending companies
  • Determine insurance patient responsibility amounts and collect cycle prepayments
  • Patient follow-up to ensure payment of outstanding co-payments, balances, coinsurance, etc.
  • Maintain the highest degree of ethics when handling patient payments and bill processing
  • Identify the need for and submit any pre-authorizations
  • Review medical records for required information related to authorization requirements
  • Have an understanding of the coverage requirements for each payer
  • Submit the medical records to the payer in the manner required by the payer
  • Continued management of all authorizations submitted and ensuring timely response is received from the ins payor
  • Communicate to the clinic about pre-authorization requirements and any updates
  • Inform patients on any prior authorization approvals or denials and the next step
  • Serve as a Patient Advocate when patients have difficulty navigating with their insurance company
  • Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission
  • Respond to a high volume of telephone inquiries in a positive and professional manner
  • Ensure resolution and follow-up on all issues within designated timeframes
  • Maintain positive relationships and clear communication with assigned Provider, Nurse and Clinic Manager to assist in moving patients through treatment
  • Meet positional metrics and benchmarks
  • Follow all department standard operating procedures carefully and accurately
  • Other duties as assigned by teammates include direct Manager, Associate Director, and/or Director