Senior Associate
Onboarding Operations
Posted on 1/18/2024
INACTIVE
Airwallex

1,001-5,000 employees

Global financial platform for business payments and operations
Company Overview
Airwallex, a global financial platform, is a trusted partner for businesses seeking efficient management of payments, treasury, and spend management. With its proprietary infrastructure, the company significantly reduces the complexity of global financial operations, enabling businesses to expand internationally with ease. The company's competitive advantage lies in its cost-effective and transparent local payments network, which allows businesses to operate globally while maintaining local efficiency, as evidenced by the significant savings and operational speed reported by its clients.
Financial Services

Company Stage

Series E

Total Funding

$1B

Founded

2015

Headquarters

, Hong Kong

Growth & Insights
Headcount

6 month growth

9%

1 year growth

18%

2 year growth

36%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
SQL
Looker
CategoriesNew
Operations & Logistics
Requirements
  • Bachelor’s Degree or equivalent
  • 4-6 years of experience in operations
  • Prior experience at a bank, fintech, or AML/KYC is preferred
  • Strong communication and stakeholder management skills
  • Strong analytical and data visualization skills, SQL and Looker experience is a plus
  • Experience or comfort working in a global environment
Responsibilities
  • Optimize US Onboarding Operations processes
  • Partner closely with Team Lead and the commercial team to define the strategy to engage customers from end-to-end of the funnel
  • Drive constant efficiency on how to optimize and scale onboarding through various means (i.e. outsourcing, tools, vendors, product improvements)
  • Empower KYC Operations team members by developing processes and standard operating procedures to clearly define tactics across both SMEs & Platforms
  • Develop refined processes on how we onboard platforms and collaborate with prospective and existing financial institutions partners as applicable
  • Work closely with the US Compliance Team to implement processes to meet regulatory requirements as necessary
  • Be a subject matter expert in KYC - detecting fraud/risk and ensuring protection from bad actors
  • Analyze onboarding and customer data to make data-informed decisions to drive operational efficiencies and address compliance gaps
Desired Qualifications
  • Self starter attitude who is not afraid to get into the details
  • Excellent project management skills
  • Comfort with ambiguity in a fast-paced, dynamic environment
  • A knack for identifying process improvement opportunities and an ability to proactively share feedback and ideas with management to help drive change