Full-Time

Project Coordinator

New Client Services

Posted on 1/10/2025

MetTel

MetTel

501-1,000 employees

No salary listed

Entry, Junior

Salt Lake City, UT, USA

Category
Customer Experience & Support
Customer Success
Requirements
  • Broad range of technical skills
  • Excellent project management skills
Responsibilities
  • Help all aspects of telecom equipment deployment from customer relationship, project plan of record, project schedule, cost, and inventory.
  • Complete equipment deployment activities.
  • Ensure that quality of the service providers’ work is within client standards.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Manage day-to-day operational aspects of a project and scope.
  • Ensure project documents are complete, current, and stored appropriately.
  • Perform on-going status checks with the program team, and periodic reviews with upper management.
  • Manage integration of third-party technical partners with internal team.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Lead and facilitate project activities with the sales agent and client.
  • Oversee the project timeline.
  • Maintain a good working relationship with the customer's representatives and all disciplines involved in the project.
  • Coordinate activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
  • Ensure proper records are maintained for all equipment deployment.
  • Attend internal coordination and progress meetings, providing updates as needed.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • MetTel's partnership with Starlink enhances its satellite SD-WAN service offerings.
  • MetTel's Sotera SecurePhone addresses the growing demand for secure mobile communications.
  • MetTel's solutions improve healthcare communication, as seen with Amberwell Health's partnership.

What critics are saying

  • Emerging SD-WAN providers with satellite tech could erode MetTel's market share.
  • Potential cybersecurity threats in satellite communications could impact MetTel.
  • Regulatory scrutiny on satellite communications may increase compliance costs for MetTel.

What makes MetTel unique

  • MetTel integrates SD-WAN with Starlink for enhanced network performance.
  • MetTel is a five-time Leader in Gartner's Magic Quadrant for Managed Network Services.
  • MetTel's customer service excellence is recognized with multiple Stevie Awards.

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Benefits

Flexible Work Hours

Remote Work Options

Company News

PR Newswire
Jan 14th, 2025
Mettel Sd-Wan, With Starlink Delivery, Wins Fierce Network Innovation Award

NEW YORK, Jan. 14, 2025 /PRNewswire/ -- MetTel, a leader in digital transformation and IT communications, today announced its SD-WAN solution has won a 2024 Fierce Network Innovation Award in the Business Services category. This prestigious award recognizes MetTel's commitment to optimizing network performance for businesses by integrating SD-WAN with Starlink satellite connectivity

Nextgov
Nov 15th, 2024
MetTel becomes first authorized Starlink partner to offer satellite SD-WAN services

Managed services provider MetTel announced on Wednesday that it partnered with Starlink to deliver its software-defined wide area networking - or SD-WAN - service through the company's network of low-Earth orbit satellites.

PR Newswire
Oct 22nd, 2024
MetTel Named a Leader in the 2024 Gartner(R) Magic Quadrant(TM) for Managed Network Services for the Fifth Consecutive Year

MetTel named a Leader in the 2024 gartner(r) Magic quadrant(tm) for Managed Network Services for the fifth consecutive year.

PR Newswire
Sep 11th, 2024
Amberwell Health Transforms Patient Communication with MetTel Managed Technology

NEW YORK, Sept. 11, 2024 /PRNewswire/ - Amberwell Health, a Kansas healthcare system serving thousands of patients across two full-service medical centers and seven clinics, has partnered with MetTel, a leading provider of digital transformation and communication solutions, to modernize its network and communications systems and enhance the patient experience.

PR Newswire
Jul 9th, 2024
Mettel Secures American Business Award For Customer Service Department Of The Year

MetTel's Client Experience (CX) organization recognized for their excellence in customer serviceNEW YORK, July 9, 2024 /PRNewswire/ -- MetTel, a digital transformation, communications leader and four-time Gartner Magic Quadrant leader, has won a Stevie® Award in the Customer Service Department of the Year category in the 22nd Annual American Business Award®.This American Business Award recognizes the achievements of MetTel's Client Experience (CX) organization, comprising nine teams, for demonstrating remarkable efficiency and innovation in customer service. The organization has notable achievements, including a 40 percent increase in POTS Transformation installations, support for over 2,000 managed services dispatches, a 30 percent cost reduction in the MetTel Contact Center while servicing 2,400+ clients, and a robust 31 percent growth in mobility lines year-over-year.American Business Award judges noted MetTel's recognition by saying:"The organization sets a high standard for customer service, demonstrating unwavering dedication to innovation, efficiency, and client satisfaction""Congratulations on a great 'integrated' job all round which lead to sustainable changes for the good of clients and MetTel""This solidifies its position as a leader in customer service""MetTel's Client Experience organization showcases exceptional customer service, marked by their significant data improvement evidence""Providing world class customer experiences is the foundation of everything we do," noted Bryan Phelps, Executive Director, MetTel Client Experience. "Year after year, we are recognized for the value our customer service teams deliver to our clients. This award reflects our commitment to delivering fully managed services with exceptional customer service resulting in the best customer experience (CX) in the communications industry."The American Business Awards is a premier business awards program. More than 3,700 nominations were submitted this year for consideration in a wide range of categories.About MetTelMetTel is a global communications solutions provider for businesses and government agencies. We design and deploy tailored connectivity and networking solutions for voice, data, mobility, and IoT by leveraging our global private network and the industry's broadest portfolio of innovative technology

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