Full-Time

Project Coordinator

New Client Services

Posted on 1/10/2025

MetTel

MetTel

501-1,000 employees

Global communications solutions for businesses

No salary listed

Entry, Junior

Salt Lake City, UT, USA

Category
Customer Experience & Support
Customer Success
Connection
Connection
Connection
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Requirements
  • Broad range of technical skills
  • Excellent project management skills
Responsibilities
  • Help all aspects of telecom equipment deployment from customer relationship, project plan of record, project schedule, cost, and inventory.
  • Complete equipment deployment activities.
  • Ensure that quality of the service providers’ work is within client standards.
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.
  • Manage day-to-day operational aspects of a project and scope.
  • Ensure project documents are complete, current, and stored appropriately.
  • Perform on-going status checks with the program team, and periodic reviews with upper management.
  • Manage integration of third-party technical partners with internal team.
  • Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  • Define project success criteria and disseminate them to involved parties throughout project life cycle.
  • Delegate tasks and responsibilities to appropriate personnel.
  • Lead and facilitate project activities with the sales agent and client.
  • Oversee the project timeline.
  • Maintain a good working relationship with the customer's representatives and all disciplines involved in the project.
  • Coordinate activities and ensure that all disciplines directly involved in the project are in line with the project goals and objectives.
  • Ensure proper records are maintained for all equipment deployment.
  • Attend internal coordination and progress meetings, providing updates as needed.

MetTel provides communication solutions tailored for businesses and government agencies, focusing on connectivity and networking for voice, data, mobility, and IoT. Their services utilize a global private network and a wide range of technology options. MetTel stands out from competitors by being recognized as a leader in managed network services, as noted in the Gartner Magic Quadrant for three consecutive years. Their approach combines solution design, deployment, and management, which enhances customer experience and promotes productivity while reducing costs. The company's goal is to help organizations transform their legacy networks into more intelligent and secure systems, allowing them to concentrate on their primary operations.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

1996

Simplify Jobs

Simplify's Take

What believers are saying

  • MetTel's SD-WAN over Starlink wins multiple prestigious awards in 2025.
  • Partnership with Talkdesk enhances customer service with GenAI features.
  • Sotera SecurePhone launch targets growing demand for secure communications.

What critics are saying

  • Competition from other SD-WAN providers using Starlink may dilute MetTel's market share.
  • Rapid tech advancements in satellite communications may outpace MetTel's capabilities.
  • Reliance on Starlink's network poses risks if service agreements change.

What makes MetTel unique

  • MetTel integrates Starlink's satellite tech with SD-WAN for remote connectivity.
  • MetTel's Client Experience organization achieves significant efficiency improvements and cost reductions.
  • MetTel consistently recognized in Gartner Magic Quadrant for Managed Network Services.

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Benefits

Flexible Work Hours

Remote Work Options

Company News

PR Newswire
May 2nd, 2025
Mettel Recognized With Two Gold American Business Awards For Sd-Wan Over Starlink And Cx

NEW YORK , May 1, 2025 /PRNewswire/ -- MetTel, a digital transformation and communications leader, has been honored with two Gold Stevie® Awards in the 23rd Annual American Business Awards for its stellar SD-WAN over Starlink solution and its customer experience (CX) management excellence, respectively. This marks MetTel's eighth consecutive year of recognition in this prestigious program, underscoring its commitment to excellence and innovation in the telecommunication industry.This year, MetTel's achievements were recognized in the following categories:Source: MetTelMetTel received the Gold Stevie for Telecommunications Service for its SD-WAN over Starlink solution, recognizing this breakthrough network connectivity solution that delivers superior performance, robust security, and simplified management for businesses of all sizes. By integrating Starlink's satellite technology with MetTel's SD-WAN capabilities, this innovative solution extends reliable connectivity to even the most remote locations, transforming operations for industries such as energy, mining, maritime, and government agencies where dependable connectivity is crucial for operational efficiency and safety.for its SD-WAN over Starlink solution, recognizing this breakthrough network connectivity solution that delivers superior performance, robust security, and simplified management for businesses of all sizes. By integrating Starlink's satellite technology with MetTel's SD-WAN capabilities, this innovative solution extends reliable connectivity to even the most remote locations, transforming operations for industries such as energy, mining, maritime, and government agencies where dependable connectivity is crucial for operational efficiency and safety. Hillary Evans , MetTel's Manager of Customer Experience (CX) Account Management and Contact Center teams, was awarded the Gold Stevie for Achievement in Management in Telecommunications for her exemplary leadership journey and significant industry impact. Beginning her career on the front lines of customer service and advancing to manage critical teams responsible for substantial revenue streams, Hillary has established herself as a telecommunications leader who champions both employee growth and client success

PR Newswire
Apr 2nd, 2025
Mettel Wins Multiple Stevie(R) Awards, Marking 12 Years Of Customer Service Excellence

Award-winning team and leader honored for exceptional contributions to customer satisfaction and business growthNEW YORK, April 2, 2025 /PRNewswire/ -- MetTel, a digital transformation and communications leader, has been recognized with two Stevie® Awards in the 19th Annual Stevie Awards for Sales Customer Service, marking its 12th consecutive year of recognition in this category.This year, MetTel's achievements were recognized in the following categories:

PR Newswire
Jan 14th, 2025
Mettel Sd-Wan, With Starlink Delivery, Wins Fierce Network Innovation Award

NEW YORK, Jan. 14, 2025 /PRNewswire/ -- MetTel, a leader in digital transformation and IT communications, today announced its SD-WAN solution has won a 2024 Fierce Network Innovation Award in the Business Services category. This prestigious award recognizes MetTel's commitment to optimizing network performance for businesses by integrating SD-WAN with Starlink satellite connectivity

Nextgov
Nov 15th, 2024
MetTel becomes first authorized Starlink partner to offer satellite SD-WAN services

Managed services provider MetTel announced on Wednesday that it partnered with Starlink to deliver its software-defined wide area networking - or SD-WAN - service through the company's network of low-Earth orbit satellites.

PR Newswire
Oct 22nd, 2024
MetTel Named a Leader in the 2024 Gartner(R) Magic Quadrant(TM) for Managed Network Services for the Fifth Consecutive Year

MetTel named a Leader in the 2024 gartner(r) Magic quadrant(tm) for Managed Network Services for the fifth consecutive year.

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