Customer Service Agent in Indianapolis

What success looks like in this role:

The Client Services Support Agent will have a positive impact on the world by using their critical thinking skills to resolve issues. Strong analytical skills and the ability to meet deadlines in a team environment are key to this opportunity. If you enjoy fact finding and getting to interact with people from all over the globe then join our team where you will get to:

• Support, troubleshoot, and resolve end user issues in the client software applications for a clinical trials
• Document all call information according to QA and internal standard operating procedures
• Monitor team mailbox emails and document according to procedures
• Maintain confidentiality as appropriate at all times
• Adhere to departmental procedures for all emergencies

You will be successful in this role if you have:

• College degreed applicants preferred and at least one year of applicable experience. Background investigation and drug screen required.
• Must have strong computer experience with Microsoft Office products and familiarity with SharePoint.  Strong troubleshooting skills
• Must have strong written and verbal English communication skills on a professional level. Strong phone skills are also required. A candidate who is also bilingual in Spanish, French and/or Japanese is helpful but not required.
• Strong commitment to customer service
• Must be able to apply critical thinking and analytical skills appropriately to resolve daily issues
• Must be able to work remotely within 50 miles radius of in Indianapolis and travel to client site for urgent situations.

*COVID 19 vaccination restrictions are no longer required to enter facilities according to CDC recommendations for any local or state requirements.

The hours for this position will be SECOND OR THIRD SHIFT; possibly weekends; with availability to float and cover additional shifts as needed after training.

Training will be hands-on, HYBRID 3-days on-site/ 2 days remote for approximately the first 6 months (could be shorter/longer) from 8 am – 4:30 pm EST, Monday – Friday, and then will move the scheduled shift fully remote.

The shift would be 5PM - 1AM OR 9PM - 5AM***

FLEX WEEKENDS would be 10AM - 6PM or 6PM - 2AM

Benefits:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We’re committed to supporting work-life balance and investing in your future success.

Video Interview:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

#ZAC

This role may require access to export-controlled commodities and technology.  Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4).  US job seekers can find more information about Unisys’  EEO commitment here.