About Column

For companies building financial technology and transforming the financial services space, the biggest bottleneck to their growth and innovation is often the underlying banks and infrastructure stack they rely on. We have spent our careers founding and scaling companies like Plaid, Square, SoFi, Blend, and Affirm, and have seen this problem firsthand — builders and developers needing to partner with traditional banks, and creating API and abstraction layers over the patchwork that is the bank, its core, and many other vendors. All of this results in a complex (and often expensive) banking supply chain involving a user, fintech, BaaS middleware provider, bank, core and the Federal Reserve.

At Column, we set out to simplify and fix this. We are a bank and a software company built from the ground up, offering builders and developers technology-forward banking solutions that cut out the hundreds of vendors, middleware providers, and abstraction layers. This means a safer, more transparent, and less costly banking supply chain. Come build with us!

The opportunity:

As a Technical Support Engineer at Column, you’ll ensure the seamless and secure operation of our enterprise devices within a rapidly evolving technological landscape. You will be the frontline of our TechOps function, ensuring Column’s team members have the hardware and software that they need to succeed. Working closely with our Engineering and InfoSec teams, you will help implement information technology policies and ensure prompt remediation of outstanding tech issues. If you’re interested in working at a cloud-native company that invests in the latest, most innovative technology to help fuel its operations, you’ll be excited about us. If you have a deep passion for technology and love building new things that help make teams more efficient and effective, we’ll be excited about you. 

This role reports directly to the Head of Technology Operations, and requires an in-person presence in our Presidio-based office at least 3-4 days a week. It also will entail regular travel to our Chico-based office, and periodic travel to locations in Sacramento and Los Angeles. A valid driver’s license is required.

What you’ll do:

• Maintain and optimize our endpoint management system, ensuring devices are compliant, secure, and consistently operational.

• Rapidly diagnose and troubleshoot technical challenges, acting as a pivotal support pillar for the team across a range of technical issues.

• Collaborate with different teams (e.g., Engineering, Business) to design, develop, and deploy automation workflows in order to improve user (employee) onboarding/offboarding, etc, emphasizing enhanced system reliability.

• Build, manage and maintain AWS infrastructure using kubernetes, terraform, and other automation tools.

• Carry out routine system health assessments, proactively spotting potential hitches before they become larger issues.

• Engage in hands-on disaster recovery exercises, aiming for a swift system restoration and minimal operational lags.

• Stay updated on the latest technological trends and tools that can enhance user (employee) experience and operational efficiency.

• Responsible for identifying, assessing, and managing the risk associated with activities by adhering to policies and procedures established by the Bank and reporting issues identified to management

What you’ll need to be successful:

• A completed Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 1-3 internships in IT, Technology Operations or related function

• Experience with macOS/Windows scripting languages and the ability to write scripts for endpoint management and automation

• Experience working with and managing Okta, AWS, GSuite, Jamf, Microsoft Intune and other SaaS products.

• Knowledge of kubernetes, terraform and other tooling

• Skilled at detecting and resolving technical issues with a focus on effective problem-solving.

• Be highly self-motivated and skilled at prioritizing within a fast-paced, dynamic work environment.

• Committed to continuous learning, staying updated on the newest trends in TechOps and cloud infrastructure.

• Organized, with the ability to manage several tasks and oversee multiple projects simultaneously.

• Jamf 200 and up or Okta certifications a plus

What you’ll get from us:

• Flexible PTO

• Competitive medical, dental, and vision plans (including options 100% subsidized by Column)

• FSA + HSA options

• 401(k) plan

• Commuter benefits

• Sponsored lunches and dinners

Pay transparency:

The annual US base salary range for this role is $75,000-$100,000.

This salary range may be inclusive of several career levels at Column, and will be narrowed during the interview process based on a number of factors including, but not limited to, the candidate’s skill sets, experience, licensure and certifications, location, and other business and organizational needs. Posted salary ranges reflect base salary only, exclusive of equity and other compensation and benefits.

We look forward to hearing from you

Column is committed to working with the best and brightest people from the broadest talent pool possible. We value bringing together a team with different perspectives, educational backgrounds, and life experiences, and believe a diversity of ideas is what allows us to develop the best solutions. All qualified individuals are encouraged to apply.

If you need assistance or a reasonable accommodation during the application and recruiting process, please reach out to [email protected].

We participate in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program here.