INACTIVE
Full-Time
Lead Customer Technical Support Engineer
Revenue automation platform
Senior
Washington, DC, USA + 1 more
Required Skills
Communications
Zendesk
Customer Service
Requirements
- Bachelor's degree in Computer Science, Information Technology, or IT related field
- 8 to 10 years of total experience and 3+ years of working in a Technical Support Manager or relevant position in the Product Development organization of an Enterprise Software company
- Experience in the revenue / financial domain like Billing, Revenue Recognition, Quote to Cash
- Experience with supporting Enterprise Applications
- Ability to diagnose hardware and troubleshoot technical issues
- Solid understanding of remote desktop support applications like Zendesk or others
- Good oral and written communication skills
- Strong technical knowledge in debugging tools, database access applications
- Strong analytical skills and ability to analyze logs
- Ability to prioritize and manage tasks
- Excellent time management and problem-solving skills
- Exceptional customer service skills
Responsibilities
- Providing appropriate solutions to the technical issues faced by the customers
- Providing customer support services in addition to the technical services
- Prioritizing and dealing with the issues in a timely manner
- Keeping track of the customer queries and resolving the issues as early as possible
- Creating Knowledge Base articles where applicable to enable customers to be self sufficient
- Working with Product and Engineering teams to obtain fixes in core products
- Providing correct feedback to customers
- Preparing technical support team performance reports
Ordway is on a mission to build the world’s most effective billing and finance platform. Ordway is a digital platform that eliminates back-office inefficiencies, identifies revenue trends, and simplifies finance and operations tasks so personnel can focus on strategic growth activities.
Company Stage
Series A
Total Funding
$12.5M
Headquarters
Washington, District of Columbia
Founded
2018
Growth & Insights
Headcount
6 month growth
↓ -8%1 year growth
↓ -2%2 year growth
↓ -35%Benefits
Office or remote work
Flexible work hours
Unlimited Paid Time Off (PTO)
Employee stock options
Health savings accounts
401k retirement savings plans
Medical, dental, vision
Maternity and paternity leave
Commuter benefits
INACTIVE