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Full-Time

Client Success Manager

Therapeutics

Confirmed live in the last 24 hours

Guidepoint

Guidepoint

1,001-5,000 employees

Connects businesses with specialized advisors

Data & Analytics
Consulting
Financial Services

Compensation Overview

$75k - $150kAnnually

+ Bonus

Senior, Expert

New York, NY, USA

Category
Customer Success
Customer Success & Support
Required Skills
Sales
Communications
Marketing
Requirements
  • Bachelor’s or Master’s degree from an accredited university.
  • 5+ years of professional experience, with a strong background in B2B product sales or client success, specifically within the healthcare or BioPharma sectors.
  • In-depth understanding of healthcare and therapeutics, with the ability to engage senior business leaders and tailor content to meet their specific needs.
  • Strong verbal and written communication skills, with the ability to distill complex healthcare concepts into clear, actionable insights.
  • Expertise in the healthcare space, particularly in therapeutics, enabling you to provide clients with relevant and impactful content.
  • A track record of working independently and collaboratively in a fast-paced environment, consistently achieving results.
  • Experience with expert networks and a background in healthcare advertising.
Responsibilities
  • Act as the primary advocate for our therapeutics-focused Insights product, building and nurturing strong relationships with key stakeholders at leading healthcare corporations.
  • Develop and implement client-specific engagement plans that reflect the unique needs and pipeline of each client, maximizing their utilization of our Insights content.
  • Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings.
  • Collaborate with sales team to ensure timely renewals and drive upsell opportunities.
  • Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts.

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations, surveys, and in-person engagements. Guidepoint manages all logistical aspects to ensure a smooth experience for its clients, which include institutional investors, corporations, and legal firms. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. Guidepoint's goal is to provide fast, accurate, and customized insights that help clients make informed decisions and navigate uncertainty in their business strategies.

Company Stage

N/A

Total Funding

N/A

Headquarters

New York City, New York

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Guidepoint's continuous global expansion, including new offices in Dubai, Beijing, and Sydney, indicates strong growth and increased market presence.
  • The launch of innovative tools like 'Qsight Market View' enhances Guidepoint's value proposition by providing real-time, actionable market data.
  • Strategic hires, such as Yanni Yang as Director, Head of China, bolster Guidepoint's leadership and expertise in key markets.

What critics are saying

  • The competitive landscape of expert networks is intense, requiring Guidepoint to continuously innovate to maintain its edge.
  • Rapid global expansion may strain operational resources and lead to integration challenges.

What makes Guidepoint unique

  • Guidepoint's network of over 1.5 million experts across 150 industries provides unparalleled access to specialized knowledge, setting it apart from competitors with smaller networks.
  • The company's ability to offer tailored research solutions, including one-on-one consultations and surveys, ensures highly customized and actionable insights for clients.
  • Guidepoint's innovative tools like 'Qsight Market View' for real-time market sizing demonstrate its commitment to leveraging technology for superior market intelligence.

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.