Facebook pixel

Insights & Operations Partner
Posted on 2/1/2022
San Francisco, CA, USA • Remote in USA • New York, NY, USA • Denver, CO...
Experience Level
Desired Skills
  • 7+ years of relevant work experience in analytical, operating roles at growing startups, product or biz ops roles, and/or consulting with business-problem solving experience
  • Leaders who deeply understand the art and science of program management and business operations
  • Problem solver: first principles thinker who is comfortable creating structure out of ambiguity, synthesizing various inputs and perspectives, and driving recommendations or decisions. Able to quickly understand Gusto business fundamentals
  • Builder: ability to create programs from the ground up, which includes designing solid processes and preparing businesses to scale. You have proven process improvement experience
  • Growth mindset: continually seeks ways to improve and uplevel the status quo. You are comfortable with change and can prioritize
  • Strong communicator: the person who keeps all the trains on the tracks and the clear communication flowing, bringing both new and tenured Gusties along the journey
  • Culture carrier: passionate about people empowerment, boosts team morale when things get tough, and recognized mentor and leader; understands influence without authority
  • Opinionated and flexible: someone who feels comfortable having a point of view, making a strong recommendation/opinion, and is flexible to disagree and commit when a decision is made
  • Relationship builder: you earn trust and confidence with people across all of Gusto, collaborating as effectively with engineers as you do with our CMO, influencing outcomes at all levels within the organization
  • Doer: grit, hustle, and ability to flex into problems at all altitudes
  • Run and constantly improve Segment operating cadence: set the strategic direction and operational priorities in conjunction with leadership, monitor and analyze business performance and metrics to deliver insights and influence decision-making
  • Own cross-functional, high priority projects: collaborate across teams to drive flawless execution and successful outcomes. Success means you'll have a deep understanding of our complex systems, with the ability to drive change equally across product development/technical teams and our daily customer-facing Customer Experience and Sales Gusties
  • Identify and build new capabilities to help us test new ways of operating
  • Stellar program management: identify, develop, and manage programs for segment-wide initiatives, such as customer and revenue growth acceleration
  • Define data-driven business strategies to support customers that span requirements, go-to-market plan, and needs internal to Gusto
  • Go deep and help leadership and our operators as opportunities arise; help us scale

1,001-5,000 employees

Cloud-based payroll, benefits, and human resource management solution
Company mission
Gusto's mission is to help companies put people first. The company operates an online payroll, health benefits, and workers' compensation platform.
  • It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.
  • Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.
  • Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.
  • The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.
  • Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.
  • Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.
Company Values
  • Embody a service mindset: Never stop advocating for the needs of others.
  • Dream big, then make it real: Be ambitious. Show and do is greater than tell and talk.
  • Be proud of the how: Ensure deep integrity in everything you do.
  • Embrace an ownership mentality: Take initiative to leave things better than you found them.
  • Debate then commit: Share openly, question respectfully, and once a decision is made, commit fully.
  • Build with humility: Put collective success before individual achievements.