Full-Time

Enterprise Customer Success Manager

Posted on 5/1/2024

ComplyAdvantage

ComplyAdvantage

201-500 employees

AI-driven financial crime and compliance solutions

AI & Machine Learning
Data & Analytics
Financial Services

Senior

New York, NY, USA

Required Skills
Communications
Requirements
  • Experience in consulting or SaaS organization
  • MBA or relevant Master's degree in business, technology, or engineering
  • Previous Customer Success in enterprise and/or SaaS environment
  • Strong project/program management skills
  • Technical acumen
  • Excellent communication skills
  • Comfort with large data sets
  • Solid stakeholder management skills
  • Proven track record of resolving issues collaboratively
  • Confidence and relationship-building skills
  • Curiosity and eagerness to learn
  • Ability to work in a fast-paced environment
Responsibilities
  • Manage all stages of large complex customer relationships
  • Provide expert knowledge and support to clients
  • Proactively manage the delivery of solutions with clients
  • Identify and drive customer expansion opportunities
  • Create Account Plans with Account Executives
  • Provide customer support and solve issues
  • Engage Solution Engineers and Technical Business Analysts

Working at ComplyAdvantage means being at the forefront of financial crime prevention by utilizing advanced AI-driven solutions. The company specializes in leveraging AI-powered fraud detection and AML risk detection technologies, which positions it as a leader in a crucial segment of the financial industry. This focus on critical data aggregation and innovative risk analysis techniques makes it a standout employer for those interested in cutting-edge technology and impactful work within the compliance landscape.

Company Stage

Series C

Total Funding

$109M

Headquarters

, United Kingdom

Founded

2014

Growth & Insights
Headcount

6 month growth

1%

1 year growth

1%

2 year growth

23%