Client Success Director
Posted on 9/14/2023
Vida Health

501-1,000 employees

Personalized virtual care platform
Company Overview
At Vida, we help people get better — and we’re helping the healthcare system get better, too. Vida provides expert, personalized, on-demand health coaching and programs through a network of experienced health care providers — like dietitians, therapists, and health coaches — coupled with an easy-to-use app with award-winning content. We focus on chronic conditions — like diabetes, depression, and hypertension — which account for 80% of the $3 trillion spent on healthcare in the US. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. Vida’s cloud-based platform captures real-time data from 100+ devices and apps and delivers AI-driven insights back to employers, health plans, and providers to improve care. We are trusted by Fortune 1000 companies, major national payers, and large providers to enable their employees to live their healthiest lives.
United States
Experience Level
Desired Skills
Data Analysis
Product Design
  • Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered
  • 7+ years of experience in account management, sales, customer success, or other external and internal (stakeholder influencing) facing roles, ideally in a health tech company/healthcare industry
  • Knowledge of the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
  • Familiarity w/ key healthcare administration/payer processes
  • Strong problem-solving, written, and verbal communication skills
  • Ability to develop and maintain leadership-level relationships internally and externally
  • Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
  • Drive operational readiness plans as it relates to implementation. Includes project management, consensus building and solution development to address customizations/spec from client
  • Ability to manage multiple tasks and apply good judgment in resolving complicated issues
  • Comfortable with navigating ambiguity and have the ability to strategically prioritize
  • Must be able to think strategically and apply good business judgment
  • Organized and a team player
  • Proficient in the use of web and mobile technologiesFluency in PowerPoint, and Excel
  • Passionate about Vida's mission
  • Bachelor's Degree at minimum
  • Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
  • Own end-to-end client relationships from planning, launch, ongoing management and renewal
  • Be the storyteller of Vida's mission, value propositions, and impact through data and stories to both our clients and internal Vida team
  • Understand priorities among clients and key stakeholders
  • Uncover up-sell opportunities
  • Present analysis & make strategic recommendations to leadership
  • Co-create the marketing and engagement playbook for Vida's client profiles
  • Coordinate internally across various functions, including, product, design, engineering, analytics, sales and marketing, to further Vida's goals as well as success with the client