Client Success Director

Posted on 9/14/2023

501-1,000 employees

Personalized virtual care platform

Company Overview

At Vida, we help people get better — and we’re helping the healthcare system get better, too. Vida provides expert, personalized, on-demand health coaching and programs through a network of experienced health care providers — like dietitians, therapists, and health coaches — coupled with an easy-to-use app with award-winning content. We focus on chronic conditions — like diabetes, depression, and hypertension — which account for 80% of the $3 trillion spent on healthcare in the US. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. Vida’s cloud-based platform captures real-time data from 100+ devices and apps and delivers AI-driven insights back to employers, health plans, and providers to improve care. We are trusted by Fortune 1000 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

Locations

United States

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Data Analysis

Management

Marketing

Product Design

Sales

PowerPoint/Keynote/Slides

Communications

CategoriesNew

Product

Requirements

Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered
7+ years of experience in account management, sales, customer success, or other external and internal (stakeholder influencing) facing roles, ideally in a health tech company/healthcare industry
Knowledge of the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
Familiarity w/ key healthcare administration/payer processes
Strong problem-solving, written, and verbal communication skills
Ability to develop and maintain leadership-level relationships internally and externally
Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
Drive operational readiness plans as it relates to implementation. Includes project management, consensus building and solution development to address customizations/spec from client
Ability to manage multiple tasks and apply good judgment in resolving complicated issues
Comfortable with navigating ambiguity and have the ability to strategically prioritize
Must be able to think strategically and apply good business judgment
Organized and a team player
Proficient in the use of web and mobile technologiesFluency in PowerPoint, and Excel
Passionate about Vida's mission
Bachelor's Degree at minimum

Responsibilities

Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
Own end-to-end client relationships from planning, launch, ongoing management and renewal
Be the storyteller of Vida's mission, value propositions, and impact through data and stories to both our clients and internal Vida team
Understand priorities among clients and key stakeholders
Uncover up-sell opportunities
Present analysis & make strategic recommendations to leadership
Co-create the marketing and engagement playbook for Vida's client profiles
Coordinate internally across various functions, including, product, design, engineering, analytics, sales and marketing, to further Vida's goals as well as success with the client

ABOUT US

At Vida, we help people get better — and we’re helping the healthcare system get better, too.

Vida provides expert, personalized, on-demand health coaching and programs through a network of experienced health care providers — like dietitians, therapists, and health coaches and leading medical institutions — coupled with an easy-to-use app with award-winning content.

We focus on chronic conditions — like diabetes, depression, and hypertension — which account for 80% of the $3 trillion spent on healthcare in the US.

By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. Vida’s cloud-based platform captures real-time data from 100+ devices and apps and delivers AI-driven insights back to employers, health plans, and providers to improve care. We are trusted by Fortune 1000 companies, major national payers, and large providers to enable their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

ABOUT THE ROLE

As a Client Success Director at Vida, you will play an integral role in understanding the needs and priorities of Vida’s clients. You will be “the face of Vida” to provide client delight and exceed expectations at all touchpoints in the client journey. This includes working closely with clients as well as internal teams at Vida in the development of our business strategies and programs. This role needs a high level of communication, relationship building, and business judgment to be successful, including performing data analysis, leading projects with internal constituencies, such as sales and marketing, as well as external partners.

If you thrive in a fast-paced startup environment, enjoy working with internal/external partners and customers, want to be involved in the cutting edge of healthcare, and think strategically about business and partnership opportunities, this role may be for you.

RESPONSIBILITIES

Be “the face of Vida” and ensure Vida is successful, while also maintaining client satisfaction throughout the client journey
Own end-to-end client relationships from planning, launch, ongoing management and renewal
Be the storyteller of Vida’s mission, value propositions, and impact through data and stories to both our clients and internal Vida team
Understand priorities among clients and key stakeholders
Uncover up-sell opportunities
Present analysis & make strategic recommendations to leadership
Co-create the marketing and engagement playbook for Vida’s client profiles
Coordinate internally across various functions, including, product, design, engineering, analytics, sales and marketing, to further Vida’s goals as well as success with the client

QUALIFICATIONS

7+ years of experience in account management, sales, customer success, or other external and internal (stakeholder influencing) facing roles, ideally in a health tech company/healthcare industry
Knowledge of the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
Familiarity w/ key healthcare administration/payer processes
Strong problem-solving, written, and verbal communication skills
Ability to develop and maintain leadership-level relationships internally and externally
Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
Drive operational readiness plans as it relates to implementation. Includes project management, consensus building and solution development to address customizations/spec from client
Ability to manage multiple tasks and apply good judgment in resolving complicated issues
Comfortable with navigating ambiguity and have the ability to strategically prioritize
Must be able to think strategically and apply good business judgment
Organized and a team player
Proficient in the use of web and mobile technologiesFluency in PowerPoint, and Excel
Passionate about Vida’s mission
Bachelor’s Degree at minimum

BENEFITS

Competitive compensation with meaningful stock options
Medical, Dental, Vision, Disability and Life Insurance (We cover 100% of your premium and 80% for your dependents)
Healthcare FSA Plan
Dependent Care FSA Plans
401k Program
Flexible PTO
Paid Parental Leave
10 Paid Company Holidays
Paid Mental Health Days

PERKS

We’re a distributed company, so you can work from most US states (We still have a HQ office in San Francisco)
Access to a Vida Health Coach and the full Vida app
New hire home office stipend
Training and leadership development programs
All-company events
Team-based connection opportunities
Significant opportunities for growth and development as the business grows

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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