Energy & Sustainability Specialist

Support for Energy Service Providers - Web Services

Location: Reston, VA Hybrid strongly preferred. May consider candidates located within continental US in other locations.

LOB/Portfolio: CET/EID/Commercial/Industrial Energy Programs (CIEP)

Want to design and develop energy and climate programs, and engage with industry leaders and government officials to save energy and reduce greenhouse gas emissions? You can at ICF. We solve the most challenging issues facing the energy industry today while informing the future of global energy use.

ICF is seeking a detail-oriented, self-motivated candidate to help federal government clients implement and evolve their energyefficiency, decarbonization, and sustainability programs. This position will be based in our Reston, VA headquarters office in a hybrid work environment.For successful candidates, a significant portion (at least 50%) of the role will entailoutreach to and engagement with current and prospective users of the ENERGY STAR® Portfolio Manager® web services application programming interface (API), which may include software as-a-service (SaaS) providers, utilities, and other 3rd parties supporting energy management activities in the commercial and multifamily building sectors. Use of this API is a critical pathway by which a broad range of organizations streamline/automate the exchange of data between their own systems and Portfolio Manager. Common use cases include (but are not limited to) the integration of Portfolio Manager functionality into third party energy/sustainability management software platforms; delivery of aggregate whole-building consumption data from utilities to building owners’ Portfolio Manager accounts; and streamlined internal reporting of key metrics calculated by Portfolio Manager (e.g., for sustainability reporting). At present, more than 80% of property records benchmarked in Portfolio Manager each year are exchanging data via API at some point in the process, making this a critical mechanism for continued program growth.

The remainder of responsibilities will include some combination of (1) support for the broader ENERGY STAR Service and Product Provider partnership (of which API users are just one component) and (2) programmatic support for key ENERGY STAR support functions that may include but are not limited to: development of training materials for program stakeholders; reviewing applications for ENERGY STAR Certification; analytical support for underlying Portfolio Manager functionality.

Responsibilities:

Coordinating with clients and other team members to develop local, regional, and national strategies to influence the market and increase participation in voluntary energy and decarbonization programs such as EPA’s ENERGY STAR® program

Conducting outreach to a range of stakeholder audiences, including (but not limited to): energy and sustainability managers; 3rd party energy service providers; software providers; utilities; and state/local government entities

Developing communications, outreach, and training resources, including newsletters, case studies, website content, webinars, and in-person events

Supporting partner recruitment, onboarding, and ongoing support to maximize program participation

Maintaining detailed records in a customer relationship management system

Conducting research and analysis of energy efficiency, electrification, renewable energy,and decarbonizationprograms and policies

Assisting with project management tasks including project deliverables, program staffing and budget management

Minimum Qualifications:

Bachelor’s Degree AND 2+ years of relevant professional full-time work experience OR Master’s Degree AND 1+ years of relevant full-time work experience.
Experience with Benchmarking commercial and/or multifamily properties using ENERGY STAR Portfolio Manager, with demonstrated command of key functionalities via the Portfolio Manager front-end user interface
Experience with Energy/sustainability management software platforms or building energy data management

Experience with APIs and their role in the development of software solutions.
Experience using the Portfolio Manager web services API or managing Portfolio Manager records that are dependent on data feeds from other web service providers.
Experience providing technical support for a software product.
Experience in the general process of software development, including the relationship between the project sponsor, business/requirements analysts, and developers.

Preferred Qualifications:

Experience with building energy/emissions performance standards

Experience with ENERGY STAR, DOE Better Buildings/Better Plants, LEED, and/or other efficiency/sustainability tools and program platforms

Knowledge of the U.S. commercial buildings sector, especially the key stakeholders helping building owners and managers in meeting ENERGY STAR program requirements for benchmarking customer buildings using Portfolio Manager and gaining ENERGY STAR certification (e.g., energy service companies, architecture / engineering firms, sustainability consultancies)

Professional Skills and Abilities

Experience using customer relationship management platforms (e.g., Salesforce).
Passion for troubleshooting, problem solving, and customer success.

Ability to understand and translate/convey technical details to non-technical audiences.

Ability to “zoom in” and “zoom out” between technical details and higher-level programmatic implications (e.g., identifying common technical support inquiries that may suggest an opportunity for broader system enhancements).

Strong attention to detail and ability to follow/improve processes.

Collaborative/cooperative working style.

Ability to prioritize and multi-task, and work under strict deadlines.

#EIDCIEP

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world’s toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more aboutworkplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$54,397.00 - $92,475.00Reston, VA (VA30)

Energy & Sustainability Web Services Support Specialist

ICF

Compensation Overview

Simplify's Take

What believers are saying

What critics are saying

What makes ICF unique