Full-Time

Guest Services Manager

Posted on 2/4/2025

Loews

Loews

10,001+ employees

No salary listed

Senior

Kansas City, MO, USA

Category
Quality Control & Compliance
Supply Chain Management
Operations & Logistics
Requirements
  • Bachelor Degree in Hospitality Management or related field or equivalent experience
  • Minimum five years hotel operations management experience
  • Extensive knowledge of all hotel departments
  • Excellent communication skills – oral and written
  • Excellent guest service skills
  • Strong leadership skills
  • Knowledge of computer programs used in property management
  • Ability to work flexible schedule to include weekends and holidays
Responsibilities
  • Assists with the coordination of all aspects of curbside check-in
  • Assists with the coordination of the exceptionally friendly, professional and seamless reception, registration, rooming and account settlement for all hotel guests
  • Ensures the satisfaction of all guest requests and the resolution of all complaints received by the Guest Services Team
  • Assists with the development and updating of guest rooming procedures
  • Assists with the development and management of repeat guest and VIP service programs
  • Ensures adherence to all hotel cashier and credit policies
  • Monitors cashier accuracy and over and short data, taking action and providing additional training as necessary
  • Monitors hotel Credit Limit Report on a daily basis, ensuring timely payments on accounts
  • Assists in establishing and ensuring adherence to all Loews Hotels Star Service Standards
  • Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
  • Works closely with the VIP Services Manager to coordinate VIP arrivals/departures
  • Interacts frequently with guests to ensure total satisfaction with hotel services
  • Assists in recruiting and interviewing all Guest Services staff
  • Provides training for all Guest Services employees
  • Ensures adequate training of all Guest Services staff to take after-hours reservation calls
  • Evaluates individual employee performance, determining improvement and training needs and advancement requirements
  • Familiar with and able to troubleshoot problems with following systems: key encoding, call accounting, in-room movies, video checkout, electronic data capture, PMS interface control
  • Reviews/maintains daily payroll reports/records, maintaining labor costs within forecasted budgetary guidelines
  • Coordinates hotel participation in Loews First and other corporate marketing programs
  • Monitors the occupancy status of all due-out rooms
  • Maintains accurate records detailing hourly house counts
  • Reviews Group Resumes and Billing Profile information, ensuring communication of all necessary information to Guest Services personnel
  • Oversees the pre-blocking of rooms for VIP’s and guests with special requests
  • Works with Conference Managers and Sales Managers to satisfy all special group requests
  • Pre-registers special guests and maintains up-to-date system status
  • Assists in ensuring the provision of all appropriate information and collateral materials to package guests
  • Assists in ensuring optimal communication and exchange of information with Concierge
  • Assists in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours
  • Coordinates and oversees group remote check-ins
  • Ensures the clean and excellent condition of front drive, lobby and Front Desk area
  • Attends appropriate meetings and seminars
  • Maintains inventories of office supplies
  • Other duties as assigned

Company Size

10,001+

Company Stage

IPO

Headquarters

New York City, New York

Founded

1954

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Simplify's Take

What believers are saying

  • Loews' energy business benefits from sustainable energy growth trends.
  • Loews Hotels & Co can leverage technology for personalized guest experiences.
  • Boardwalk Pipelines' revenue is positively impacted by natural gas demand.

What critics are saying

  • Leadership transition to Benjamin Tisch may cause strategic shifts or instability.
  • Higher catastrophe losses could affect CNA Financial Corporation's profitability.
  • Increased competition in the energy sector may impact Boardwalk Pipelines' market share.

What makes Loews unique

  • Loews Corporation is diversified across insurance, energy, hospitality, and packaging industries.
  • CNA Financial Corporation enhances Loews' portfolio with advanced AI for risk assessment.
  • Boardwalk Pipelines benefits from increased natural gas demand, boosting Loews' energy segment.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Paid Sick Leave

Paid Vacation

Paid Holidays

Hybrid Work Options

Company News

PR Newswire
Feb 11th, 2025
Loews Corporation Announces Quarterly Dividend On Common Stock

NEW YORK, Feb. 11, 2025 /PRNewswire/ -- Loews Corporation (NYSE: L) announced today the declaration of the Company's quarterly dividend of $0.0625 per share of Common Stock, payable March 11, 2025 to shareholders of record as of the close of business on February 26, 2025.Loews Corporation is a diversified company with businesses in the insurance, energy, hospitality, and packaging industries. For more information please visit www.loews.com.SOURCE Loews Corporation

Slater Sentinel
Aug 30th, 2024
Whittier Trust Co. Invests $239,000 in Loews Co. (NYSE:L)

Whittier Trust Co. invests $239,000 in Loews Co. (NYSE:L).

Defense World
Aug 16th, 2024
Cetera Advisors LLC Invests $339,000 in Loews Co. (NYSE:L)

Cetera Advisors LLC invests $339,000 in Loews Co. (NYSE:L).

PR Newswire
Aug 6th, 2024
Loews Corporation Announces Quarterly Dividend On Common Stock

NEW YORK, Aug. 6, 2024 /PRNewswire/ -- Loews Corporation (NYSE: L) announced today the declaration of the Company's quarterly dividend of $0.0625 per share of Common Stock, payable September 3, 2024 to shareholders of record as of the close of business on August 21, 2024.Loews Corporation is a diversified company with businesses in the insurance, energy, hospitality, and packaging industries. For more information please visit www.loews.com.SOURCE Loews Corporation

ETF Daily News
Aug 3rd, 2024
Public Employees Retirement Association of Colorado Makes New $462,000 Investment in Loews Co. (NYSE:L)

Public Employees Retirement Association of Colorado makes new $462,000 investment in Loews Co. (NYSE:L).

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