Sales Operations Manager

Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

Note to Candidates:

We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.

This is a hybrid role (three days per week at our HQ in Chicago, IL) and will report directly to the Director of Revenue Operations.

The Role

Crafty is looking for a Sales Operations Manager to support our growing Revenue team, reporting to the Director of Revenue Operations. This role is critical in helping our Revenue team operate more efficiently through reducing friction in the sales cycle, accelerating deal velocity and refining our revenue and go-to-market (GTM) strategy. As a key connector across Biz Dev, Sales, Marketing, Finance, and Implementation, you will uncover opportunities for efficiency to support smarter decision-making.

Key Responsibilities

• Prepare analyses surrounding the sales funnel (conversion rates, deal velocity, metric breakdowns) and present actionable results to Revenue team leadership
• Improve Sales team’s effectiveness at RFPs (Requests for Proposals) by developing processes that improve participation rate, submission quality, win rate and time to completion
• Manage and update sales territory model, refining ICP (Ideal Customer Profile), pulling in new target industries and accounts, adjusting territories as team scales and refreshing territories on a regular cadence
• Collaborate with VP of Sales and Finance team on owning/updating Revenue team forecasts and projections
• Support Sales enablement by developing processes to help Sales Executives and BDRs ramp faster and work more efficiently
• Conduct sophisticated ad-hoc analyses for Revenue team and company leadership

Required Attributes

• Strong analytical problem-solving skills - Generate insightful conclusions from large, complex data sets to drive decision making
• Framework thinking - Break down complex problems into coherent, actionable frameworks
• Process mindset - Refine, scale and iterate on important processes over time
• Cross-functional communication - Present to Senior Leadership and work independently with departments across the company on joint projects and initiatives
• Proactivity and intellectual curiosity -  Leverage data and insights to improve systems, processes and strategies across Sales and Revenue functions without explicitly being asked
• Priority management - Balance and prioritize requests from different stakeholders based on impact to Revenue team and Crafty overall
• Learning agility- Rapidly build expertise in Crafty’s business model and its nuances

Ideal Experience

• 3+ years of experience in a Sales Operations or Revenue Operations role or in a highly analytical and strategic role such as Consulting, Strategy or Biz Ops
• Advanced proficiency with Google Sheets/Excel and SQL
• Proficiency in BI/Data Visualization tools such as Tableau, PowerBI, Looker or equivalent
• Familiarity with Hubspot CRM (or equivalent) is preferred but not required
• Knowledge of key sales and revenue metrics (conversion rates, pipeline, stage duration, deal velocity, average deal size, etc.) is beneficial
• Experience in fast-growing SaaS or Technology organizations is a plus

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal - that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Role Goals

• Sales Funnel Diagnostics: By end of H1 2026, launch a real-time Sales funnel tracking report, identify 3-5 win rate and deal velocity improvement areas and recommend actions to address each area
• RFP Support and Process Improvement: By FY 2026, increase the RFP win rate through adoption of new tools, processes and increased hands-on support
• Territory Model Ownership: By end of H1 2026, assume ownership of Sales territory model and conduct at least 1 full model refresh, including analyzing company ICP criteria, balancing territory equity and adding net new companies to model

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart people who work incredibly hard and have fun along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes. 

Salary Band: $106,000 - 125,000 per year

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.

[]