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Full-Time

Program Manager

Security, Risk, & BPO IT Implementation

Confirmed live in the last 24 hours

Netflix

Netflix

10,001+ employees

Subscription-based multimedia streaming platform

Consumer Software
Education

Compensation Overview

$160k - $390kAnnually

+ Stock Options

Senior

Remote in USA

Category
Cybersecurity
IT Project Management
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • 5+ years of experience managing key programs and projects
  • Experience working with BPOs for Customer Service
  • Experience with Customer Service technology platforms (CRM, CMS, CCaaS, etc)
  • Strong relationship-building and communication skills
  • Experience and comfort working across global regions and time zones
  • Demonstrated ability to stay current with the latest AI trends and technologies
  • Possess strong analytical skills and a proven track record of making data-driven decisions
  • Self-starter and fast learner who can work independently while using impeccable judgment
  • Exhibits a strong sense of curiosity and the initiative to explore unknowns and thrive in ambiguous situations
Responsibilities
  • Define and manage the security program within Netflix Customer Service
  • Initiate and drive risk reduction programs through operational best practices and technology improvements
  • Advocate for stakeholders by uncovering security risks within internal processes, technologies, and partnerships
  • Hypothesize, socialize, and seek feedback on security programs with various cross-functional partners
  • Manage Netflix-specific technical implementation requirements for our BPO CS Operations
  • Consult on BPO MSA and SOW contracts to ensure security, reliability, and IT requirements are aligned with Netflix standards
  • Create plans for granting access and conducting tests for the implementation of new or updated CS Tools
  • Embody the unique Netflix culture

Netflix offers a streaming service with a wide variety of TV shows, movies, and documentaries, accessible on various internet-connected devices. Members can enjoy unlimited content without commercials, with the flexibility to watch anytime, anywhere, and change their plans as needed.

Company Stage

IPO

Total Funding

$120B

Headquarters

Los Gatos, California

Founded

1997

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

1%

Benefits

Free lunches

Up to 12 months' maternity and paternity leave

Unlimited vacation days, within reason

Open working hours (at the California office)

Health, vision, and dental insurance

Employee stock purchase plan

Mobile phone discounts